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Accounts Receivable Coordinator

2 months ago

Birmingham, Alabama, United States ADDICTION AND MENTAL HEALTH SERVICES, LLC Full time
Job Overview

ADDICTION AND MENTAL HEALTH SERVICES, LLC is a recognized leader in offering support and recovery solutions for individuals facing substance use disorders and related mental health challenges. We are currently seeking qualified candidates for the role of Accounts Receivable Insurance Follow-Up Collector.

Position Summary: The ideal candidate will possess a robust background in billing and insurance processes within a healthcare environment, demonstrating a strong commitment to customer service while ensuring confidentiality is maintained.

Job Title: Accounts Receivable Collector / Private Pay

Department: Fiscal Services

Reporting To: Director of Fiscal Services
Supervises: Not Applicable

Qualifications:

  • A high school diploma or GED is required, along with a minimum of one year of experience in billing and collections within a healthcare setting.
  • Ability to work independently with minimal supervision.
  • Strong organizational skills and effective communication abilities are essential.
  • Typing proficiency of at least 50 words per minute is required.
  • Must have 20/20 corrected vision in each eye and acceptable hearing capabilities.
  • Ability to sit for extended periods, approximately 7 hours during an 8-hour shift.
  • If in recovery, a minimum of two years of continuous verifiable abstinence is required.

Key Responsibilities:

  1. Perform daily billing of patient accounts to insurance providers, ensuring accuracy and completeness of claims submitted.
  2. Conduct follow-ups with insurance companies regarding outstanding payments within 14 days of claim submission and at least every 14 days thereafter.
  3. Engage with private individuals for payment collection on outstanding accounts within 30 days of statement issuance and at least every 30 days thereafter.
  4. Document all billing and collection activities in the computer system in accordance with company policies.
  5. Recommend accounts for external collections to Business Office Managers when necessary.
  6. Maintain a professional and courteous demeanor in all communications with external contacts and provide assistance as needed.
  7. Refer unresolved issues or potential problems to the supervisor for further action.
  8. Maintain regular communication with Business Office Managers regarding account status and activities.
  9. Process credit applications from service locations, review credit reports, and communicate decisions to relevant parties.
  10. Collaborate effectively with co-workers, managers, clients, and potential clients.
  11. Uphold confidentiality of all patient and credit information.
  12. Maintain a constant state of alertness to perform job duties safely.
  13. Exhibit regular attendance and fulfill other assigned duties as required.

Compliance: Adhere to the provisions of 42 CFR Part 2 regarding the confidentiality of alcohol and drug abuse patient records, as well as the Health Insurance Portability and Accountability Act (HIPAA). This position entails unrestricted access to patient health information.