Service Dispatch Coordinator

4 days ago


Gilbert, Arizona, United States Top Talent Consulting Full time
About the Role

We are seeking a highly organized and detail-oriented Service Dispatch Specialist to join our team at Top Talent Consulting. As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our property maintenance services.

Key Responsibilities
  • Dispatch and Coordination
    • Coordinate with technicians to set up their schedules and ensure timely completion of tasks.
    • Manage and organize package deliveries based on job requirements.
  • Employee Relations
    • Conduct regular one-on-one meetings with employees to discuss performance and provide feedback.
    • Lead weekly meetings with technicians and dispatchers to discuss ongoing projects and address any concerns.
  • Operational Management
    • Work closely with the Director of Operations to develop and implement new procedures to streamline processes.
    • Manage company metrics, including KPIs for employees, to ensure optimal performance.
  • Customer Service
    • Respond to customer complaints and concerns in a timely and professional manner.
    • Implement policies and procedures to promote internal and external customer satisfaction.
  • Additional Duties
    • Organize and print 5-day notices as required.
    • Perform vehicle inspections to ensure compliance with company standards.
    • Communicate new directives, policies, or procedures to staff.
Requirements
  • Experience
    • At least 3 years of experience in property maintenance or a related field.
  • Skills
    • Excellent verbal and written communication skills.
    • Strong leadership and team management skills.
  • Knowledge
    • Ability to create and manage budgets.
    • Proficient in Gmail and Microsoft Office products.
  • Attributes
    • Highly organized and detail-oriented.
    • Excellent analytical, decision-making, and problem-solving skills.
    • Ability to pass drug and background tests.
What We Offer
  • Competitive Salary
    • $45,000 - $55,000 annually, based on experience.
  • Benefits
    • Paid time off.
  • Schedule
    • Day shift.
    • Monday to Friday.
  • Work Setting
    • In-person.


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