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Project Coordinator

2 months ago

Gilbert, Arizona, United States Nerd Power Full time
Job Description

Job Title: Project Coordinator

Job Summary: We are seeking a highly organized and detail-oriented Project Coordinator to join our team at Nerd Power. As a Project Coordinator, you will be responsible for leading projects from contract approval to commissioning, providing regular updates to the Director of Project Operations.

Key Responsibilities:

  • Project Management: Lead projects from contract approval to commissioning, ensuring timely completion and high-quality results.
  • Scheduling and Coordination: Schedule services, coordinate with installation teams and subcontractors, and organize team members to ensure projects are completed on time and with excellence.
  • Progress Monitoring: Monitor progress of new projects, ensuring all departments meet their assigned tasks within specified timelines.
  • Client Communication: Review project scopes to identify requirements and maintain communication with clients according to Nerd Power standards.
  • Service Scheduling: Strategically schedule services and installations to meet team objectives.
  • Project Terminology: Familiarize yourself with project and Nerd Power terminology, facilitating effective interdepartmental communication.
  • Problem-Solving: Address potential complications with creative solutions and manage project correspondence during daily team meetings.
  • Customer Liaison: Respond efficiently to emails and tasks while serving as a professional liaison to customers and company representatives.

Requirements:

  • Industry Experience: Experience in the solar industry preferred but not required.
  • Leadership and Organization: Strong leadership and organizational skills.
  • Customer Service: Excellent customer service experience.
  • Time Management: Proficient time management and solid work ethic.
  • Communication: Effective written and verbal communication skills.
  • Problem-Solving: Ability to handle difficult circumstances with poise and urgency.
  • Teamwork: Positive outlook with a determination to overcome challenges.
  • Collaboration: Enjoyment of collaborative work and a sense of community.

Job Title: Customer Support Specialist

Job Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Nerd Power. As a Customer Support Specialist, you will be responsible for handling inbound and outbound customer calls, updating database information, and coordinating scheduling events with various departments.

Key Responsibilities:

  • Customer Support: Handle inbound and outbound customer calls with positivity and enthusiasm.
  • Database Management: Update database information with meticulous attention to detail.
  • Scheduling Coordination: Coordinate scheduling events with various departments and customers.
  • Energy Solutions: Engage customers in additional energy solutions aligned with Nerd Power's mission.

Requirements:

  • Customer Service: Proven ability to handle high-volume customer calls professionally and empathetically.
  • Organization and Multitasking: Strong organizational and multitasking skills.
  • Database Management: Proficiency in database management.
  • Communication: Exceptional communication skills for conveying complex information clearly.
  • Scheduling Coordination: Capability in coordinating schedules between multiple stakeholders.