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Service Coordinator

2 months ago

Gilbert, Arizona, United States Top Talent Consulting Full time
About the Job

Top Talent Consulting is seeking a highly organized and detail-oriented Service Coordinator to join our team. As a key member of our operations team, you will be responsible for coordinating daily activities, managing employee relations, and overseeing operational management.

Key Responsibilities
  • Daily Operations: Coordinate with technicians to set up schedules, ensure necessary materials are available, and notify technicians of pickups required.
  • Employee Relations: Conduct one-on-one meetings with employees, hold weekly meetings with technicians and dispatchers, and assist in hiring, conducting interviews, and managing write-ups and terminations.
  • Operational Management: Work virtually with the Director of Operations, run company metrics such as KPIs for employees, implement new procedures to streamline processes, and oversee vendor relations.
  • Customer Service: Respond to customer complaints and concerns, promote internal and external customer satisfaction through policy and procedural changes.
  • Company Image: Project a positive image of Top Talent Consulting to employees, customers, industry partners, and the community.
Qualifications
  • Experience: At least 3 years of experience in property maintenance; property management experience is a plus.
  • Skills: Excellent verbal and written communication skills, strong leadership and team management skills.
  • Knowledge: Ability to create and manage budgets, proficient in Gmail and Microsoft Office products.
  • Attributes: Highly organized and detail-oriented, excellent analytical, decision-making, and problem-solving skills.
Why Join Top Talent Consulting

If you are a proactive and detail-oriented leader with a passion for excellence in property maintenance and team management, we encourage you to apply. Join our team and contribute to our mission of delivering exceptional service and maintaining high standards in property management.