Administrative Coordinator for Funeral Services
2 weeks ago
Salary: $26.00 Per Hour
Position Summary:
This essential administrative role provides critical support to various supervisors within the funeral services sector by establishing systems, procedures, and policies that promote the effective functioning of the organization. Responsibilities may encompass managing phone communications, coordinating funeral and event logistics, welcoming and directing visitors, document preparation, filing, and overseeing a range of assigned tasks. This position necessitates strong communication abilities, computer proficiency, adaptability, and outstanding interpersonal skills.
Commitment Expectations:
- A natural inclination to assist families during their times of grief and a willingness to go above and beyond.
- A sincere desire to contribute to the broader mission of growth and sustainability by offering unwavering support, healing, and comfort to bereaved families.
- The capability to assess and diffuse stressful situations.
- An organized, focused, and impactful approach to work.
- A commitment to being consistently available and present.
- This role seeks an individual looking for stability and permanence in their career.
- A preference for candidates who are experienced, wise, and sophisticated.
Key Responsibilities:
- Initial contact with families to arrange meetings with the Funeral Director and prepare them for necessary arrangements.
- Phone Management: Handling incoming calls, directing inquiries, and relaying messages.
- Inputting cases into internal systems and ensuring timely filing of relevant documents.
- Drafting Obituaries: Creating newspaper announcements for family review and submission to appropriate publications.
- Staffing Coordination: Scheduling personnel and volunteers for services by communicating with employees and confirming assignments.
- Processing payments for active contracts.
- Providing clerical support across departments, assisting Funeral Directors, Office Managers, and internal staff as needed.
- Ensuring the overall organization and flow of office operations among various departments.
- Performing additional duties as assigned.
Core Competencies:
- 3-5 Years of Relevant Administrative Experience
- Commitment to Service Excellence, Integrity, Empathy, and Respect
- Customer-focused approach to service delivery.
- Positive and adaptable demeanor.
- Consistency in principles, values, and ethical standards.
- Trusted to maintain confidentiality and handle sensitive information.
- Ability to remain composed in challenging situations.
- Respect for diversity and kindness towards others.
- Professional presentation with meticulous attention to detail.
- Accountability and commitment to job responsibilities.
- Ownership of assigned tasks and projects.
- Support for change initiatives.
- Effective conflict management promoting team development.
- Clear communication skills, fostering an environment of openness and honesty.
- Team Collaboration
- Working together to achieve common goals.
- Contributing positively to the work environment.
- Striving for continuous improvement in team effectiveness.
- Innovation Promotion
- Encouraging new perspectives on processes and challenges.
- Identifying opportunities for cost savings and revenue enhancement.
- Generating fresh ideas and initiatives.
- Results Orientation
- Balancing time, resources, and quality to meet business objectives.
- Setting high performance standards for oneself and others.
Qualifications:
Education:
- Completion of a diploma program at a college or technical institution or equivalent experience.
- Associate or bachelor's degree preferred.
Experience:
- Minimum of 3-5 years of administrative office experience with clerical and customer service components.
- A Notary License is advantageous but not mandatory.
Knowledge, Skills & Abilities:
- Proficient in computer applications, MS Office, company software, email, and internet usage.
- Above-average communication capabilities.
- Strong business acumen and etiquette.
- Exceptional coordination and project management skills.
- Problem-solving abilities.
- Capacity to multitask, prioritize, and adapt in a dynamic environment.
- Detail-oriented and organized.
- Team-oriented mindset.
- Well-groomed and professional appearance.
- Ability to quickly grasp concepts and responsibilities in a changing environment.
Work Schedule:
- 40 hours per week, Monday through Friday, with occasional evening and weekend hours as necessary.
Reports To:
Human Resource Manager, Funeral Director & Owner
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