Retail Operations Supervisor

2 weeks ago


Millburn, New Jersey, United States Canada Goose Full time
Job Overview

Position Summary: As an essential part of the store leadership team, you will take on the role of Experience Lead, responsible for crafting engaging customer experiences that reinforce Canada Goose as a premier performance lifestyle brand. You embody Canadian Warmth, demonstrating expertise in every interaction and creating memorable guest journeys. Your commitment to outstanding service sets the standard on the sales floor, where you provide immediate feedback to enhance team performance and ensure an exceptional customer experience. You cultivate a positive and productive work environment by consistently meeting targets, advocating for your team, and driving business profitability while upholding the values and ethos of Canada Goose.

Core Responsibilities:

  • Deliver and exemplify a superior customer service experience that reflects Canadian Warmth, leading to remarkable customer satisfaction; monitor, report, and evaluate key performance indicators (KPIs).
  • Guide, mentor, and model service and sales behaviors that enhance KPIs, embody a luxury culture, and empower each team member to represent the brand effectively.
  • Address customer concerns and coach the team on effective resolution strategies.
  • Encourage a culture of client engagement, ensuring Brand Ambassadors consistently connect with top clients using provided tools.
  • Support ongoing team development and continuous learning initiatives.
  • Promote an inclusive and diverse workplace.
  • Lead, implement, and follow up on all training initiatives and strategies.
  • Actively mentor and develop team members to improve performance and foster career growth.
  • Inspire and support an exceptional employee experience while driving employee engagement.
  • Encourage an open-door policy that fosters feedback and communication.
  • Assist the management team in recruitment efforts aimed at building a strong external talent network.
  • Coach and ensure the effective use of strategic tools, including communication platforms, payroll management, queue management, and learning management systems.
  • Collaborate with key cross-functional teams to maintain the store environment to the highest standards.
  • Achieve or exceed sales targets, focusing on both revenue and profitability.
  • Continuously assess key performance indicators and support action plans to improve overall performance.
  • Work alongside store management to ensure adequate resources are available to meet and exceed performance objectives, inventory needs, and labor requirements.

Preferred Qualifications:

  • 2 to 3 years of leadership experience in a relevant sector.
  • Previous experience with luxury lifestyle brands in flagship or high-traffic locations.
  • Experience with customer relationship management tools.
  • Strong understanding of retail mathematics and metrics, utilizing analytics to drive business success.
  • Passionate about customer experience with a keen attention to detail, driving performance through internal KPIs.
  • Adaptable and capable of adjusting strategies as necessary.
  • Excellent time management and organizational skills, with the ability to multitask in a dynamic environment.
  • Proficiency in Mandarin is a plus.

Additional Information

Why Work With Us?

  • A company grounded in Canadian heritage and values.
  • Your contributions are recognized through a comprehensive and competitive Total Rewards Program.
  • Opportunities for career advancement through various internal and external programs.
  • Peer recognition through our Goose Rewards & ICON Rewards programs.
  • Participation in CG Gives; donation matching and paid volunteer time to support causes you care about.
  • Access to resources promoting physical and mental well-being, embracing change, and connecting with colleagues.
  • Supportive leaders and colleagues who will encourage your growth.

We are committed to fostering an inclusive and equitable work environment where all team members can be their authentic selves. Each member of our team enhances our diversity, offering different perspectives that help us understand the world, identify challenges, and create exceptional products and services. Our unique viewpoints enable us to innovate, dream, and thrive together.

Canada Goose is an equal opportunity employer and is dedicated to providing employment accommodation in compliance with applicable human rights legislation.



  • Millburn, New Jersey, United States Canada Goose Full time

    Job OverviewPosition Summary: As an essential member of the retail leadership team, you will serve as the Experience Lead, responsible for crafting engaging customer experiences that reinforce Canada Goose's reputation as a premier performance lifestyle brand. You embody Canadian Warmth, demonstrating expertise in every interaction and ensuring that each...


  • Millburn, New Jersey, United States Canada Goose Full time

    Job OverviewPosition Summary: As an essential member of the retail leadership team, you will take on the role of Experience Lead, responsible for crafting engaging customer experiences that reinforce Canada Goose as a premier performance lifestyle brand. You embody Canadian Warmth, demonstrating expertise in every interaction and ensuring that each guest...


  • Millburn, New Jersey, United States Indigo Books & Music Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative Operations. As a key member of our store team, you will play a vital role in creating an exceptional customer experience and driving sales growth.Key ResponsibilitiesSupport Store Operations: Assist with the daily...


  • Millburn, New Jersey, United States Celebree School of East Louisville Full time

    Celebree School of East Louisville is a premier educational institution dedicated to providing exceptional learning experiences. Our mission is to foster a nurturing environment where children can thrive.Position OverviewThe Head of Retail Operations is responsible for overseeing the comprehensive management of our retail environment. Collaborating with...


  • Millburn, New Jersey, United States Armani Group Full time

    POSITION SUMMARY Luxury Retail Client Consultant | Emporio Armani | Full-Time As a valued member of the Giorgio Armani Corporation, you will join a dynamic team dedicated to enhancing sales and delivering an exceptional client experience that embodies the brand's prestige. Your ability to merge entrepreneurial enthusiasm, a deep appreciation for...


  • Millburn, New Jersey, United States Armani Group Full time

    POSITION OVERVIEW Luxury Retail Consultant | Emporio Armani | Full-Time As a valued member of the Giorgio Armani Corporation, you will join a dynamic team dedicated to enhancing sales and delivering an exceptional client experience that embodies the brand's prestige. Your unique blend of entrepreneurial mindset, enthusiasm for the brand, and...


  • Millburn, New Jersey, United States Giorgio Armani Full time

    **About the Role**As a Client Advisor with Giorgio Armani Corporation, you will be part of a diverse team who will work with you to drive sales and provide an excellent client experience that represents the brand. Your ability to combine entrepreneurial spirit, passion for the brand, exemplify the company's values and knowledge of the luxury retail business...


  • Millburn, New Jersey, United States Indigo Books & Music Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Experience Representative Operations. As a key member of our store team, you will play a vital role in delivering an exceptional customer experience and supporting the daily operations of our store.Key ResponsibilitiesSupport Store...


  • Millburn, New Jersey, United States Indigo Books & Music Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our store team, you will play a vital role in delivering exceptional customer experiences and promoting a positive and inclusive store environment.Key ResponsibilitiesCustomer Engagement: Approach...


  • Millburn, New Jersey, United States Charlotte Tilbury Full time

    Position OverviewAbout Charlotte Tilbury BeautyEstablished by renowned makeup artist and beauty innovator Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has transformed the global beauty landscape with a user-friendly, giftable product range. The brand has seen remarkable expansion and is celebrated worldwide, fostering a strong internal culture...


  • Millburn, New Jersey, United States Indigo Books & Music Full time

    Job OverviewAs a Seasonal Customer Engagement Specialist, you will play a vital role in fostering an atmosphere that enhances genuine employee and customer interactions, aligned with our mission of spreading joy.Your approach will embody the Indigo Values by being genuine, seeking inspiration, and understanding your audience. You will influence customer...


  • Millburn, New Jersey, United States Armani Group Full time

    Job SummaryWe are seeking a highly motivated and results-driven Client Advisor to join our team at Emporio Armani BLM Short Hills. As a Client Advisor, you will be responsible for providing an exceptional client experience, driving sales, and shaping the brand experience.Key ResponsibilitiesAssist in the execution of merchandising and client relationship...


  • Millburn, New Jersey, United States James Sullivan - State Farm Agent Full time

    Position OverviewJames Sullivan - State Farm Agent is in search of a dynamic and career-driven individual to enhance our team. As a representative of our agency, you will cultivate and strengthen customer connections within the community to advocate for State Farm offerings, which encompass auto, home, and life insurance.Key ResponsibilitiesImplement a...


  • MILLBURN, United States BLOOMINGDALE'S Full time

    Job Overview The b-Helpful Supervisor (BHS) leads colleagues and functions at our b-Helpful service center, with a focus on elevating the customer experience with quick, seamless, and efficient service in Buy Online Pick-up in Store (BOPS) orders, Curbside Pickup, and Gift Wrap, along with return processing and general service needs at the main b-Helpful...

  • Operations Associate

    3 months ago


    Millburn, United States Sephora Full time

    : Regular Your role at Sephora: As an Operations Associate, you'll thrive in a dynamic, fast-paced environment. This role is about ensuring a smooth operation that enhances the shopping experience for every client. You'll be part of a dedicated team that values your unique skills. If you love the operational side of retail, this is the perfect role for...


  • Millburn, United States Nordstrom Part time

    Job DescriptionRetail Leadership Training Program - Beginning January 2025 The Nordstrom Retail Leadership Training Program (RLTP) is an accelerated leadership training program focused on developing future leaders who demonstrate a passion for a career in retail management, strong leadership qualities that motivate teams, and an innate drive to succeed....

  • Sales Supervisor

    1 week ago


    Millburn, United States Brunello Cucinelli Full time

    About us: "Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth " – Brunello Cucinelli Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the...


  • Millburn, United States Indigo Books & Music Full time

    Job Description You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our...


  • Millburn, United States Summit Health Inc Full time

    Essential Job functions: Greets visitors, patients, and families in a friendly professional manner and directs them appropriately. Maintains an efficient patient flow through the registration process and provides excellent customer service to patient Patient, Pulmonary, Representative, Service, Customer Service, Office Supervisor, Retail, Healthcare


  • Millburn, New Jersey, United States Eataly North America Full time

    Job Summary:An Artisan at Eataly North America is a skilled professional who possesses in-depth knowledge of products and processes at our fresh market retail stations. This role involves sharing expertise with guests, recommending products and portion sizes, and reporting to the Retail Manager.Key Responsibilities:Assist retail counters with daily...


  • Millburn, United States Camilla Australia Full time

    CAMILLA is one of Australia’s leading luxury retailers and it is taking the world by storm. Founded in 2004 in Sydney's iconic Bondi Beach by designer Camilla Franks, CAMILLA has captured the imagination of the world with its vibrant and iconic aesthetic across luxurious resort and occasion wear.CAMILLA now boasts 22 Australian boutiques, 3 US Boutiques, a...

  • Warehouse Supervisor

    2 weeks ago


    Millburn, New Jersey, United States Eataly North America Full time

    Job OverviewThe Warehouse Supervisor is responsible for managing the daily functions of the Warehouse department, which includes receiving, monitoring, and evaluating all incoming shipments for quality and precision.Reporting StructureThis position reports directly to the Warehouse Manager.Key Responsibilities1. **Planning and Organization**: Develops,...


  • Millburn, United States Golden Goose Full time

    Title: Assistant Store ManagerDepartment: RetailLocation: Short Hills Mall, NJ-Responsibilities:Provide supervisory and operational support to the Store Manager including organizing, planning and implementing strategyEnsure the schedule and store objectives are met by the teamPromote and sell products by identifying our customer's needsAdvise customers on...


  • Millburn, United States Giorgio Armani Full time

    Client Advisor | Emporio Armani Bloomingdale’s Short Hills | Full-Time As an associate with Giorgio Armani Corporation, you will be part of a diverse team , who you will work with to drive sales and provide an excellent client experience that represents the brand. Your ability to combine entrepreneurial spirit , passion for the brand, exemplify...


  • Millburn, United States Armani Group Full time

    JOB DESCRIPTION Client Advisor | Emporio Armani Bloomingdale’s Short Hills | Full-Time As an associate with Giorgio Armani Corporation, you will be part of a diverse team , who you will work with to drive sales and provide an excellent client experience that represents the brand. Your ability to combine entrepreneurial spirit , passion for...


  • Millburn, United States Owen Health Care Full time

    Job DescriptionJob DescriptionSalary: Director of Clinical Services is responsible for the daily operations, coordinating and supervising all agency clinical services including, DDD, DCF, and Substance Abuse/Behavioral Health Services. The director of clinical services will assist the Administrator/Director of Operations in providing supervision to all...

  • Manager in Training

    3 days ago


    Millburn, United States State and Liberty Clothing Co. Full time

    MANAGER IN TRAINING PROGRAM (OVERVIEW):If you seeking a lifestyle or career change and are enthusiastically ready to embark on a new journey in the retail industry, we have an exciting opportunity for you. Our fast-track Manager in Training program is specifically tailored for motivated individuals aiming to acquire invaluable business and management...

  • PT Sales Associate

    3 months ago


    Millburn, United States MARC JACOBS Part time

    Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a part-time Sales Associate to join its The Mall at S hort Hills location in Short Hills, New Jersey .  RESPONSIBILITIES: Achieve and exceed the personal sales goals  Demonstrate a complete knowledge of the merchandises’ features and benefits to maximize the...

  • Sales Associate

    4 weeks ago


    Millburn, United States Chico's Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. POSITION OBJECTIVE: The Sales Associate is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a...


  • Millburn, United States Schweiger Dermatology Group Full time

    Job DescriptionJob DescriptionSchweiger Dermatology Group is one of the leading dermatology practices in the country with over 380 healthcare providers and over 110 offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missouri, and Minnesota. Schweiger Dermatology Group provides medical, cosmetic, and surgical dermatology services...


  • Millburn, United States Santander Full time

    Relationship Banker, Millburn, NJ Country: United States of America The Relationship Banker plays a key role within our Retail division and is responsible for delivering personalized financial strategies to clientele through banking and borrowing needs, as well as investment services. The primary objective of this trusted advisor is to grow client assets,...


  • Millburn, United States Maplecrest Ford Lincoln Full time

    Job DescriptionJob DescriptionTop Duties and QualificationsA Manager, or Supervisor, oversees team members in a certain department ensure it’s performing effectively. Their main duties include hiring and training employees, creating and implementing business strategies, and delegating tasks to team members. Duties and responsibilitiesManagers may typically...


  • Millburn, United States Bloomingdale's Full time

    Day-1 Medical, Dental, Vision Benefits for eligible colleagues Competitive Pay Paid Time Off Flexible Holiday Time-Off & Flexible Scheduling Fully Funded Education Benefits (100% tuition coverage including books and fees) Instant access to earned wages with PayActiv Enhanced benefits: pet, home & auto insurance & more 401(k) plan options...