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Seasonal Customer Engagement Specialist
2 months ago
Job Overview
As a Seasonal Customer Engagement Specialist, you will play a vital role in fostering an atmosphere that enhances genuine employee and customer interactions, aligned with our mission of spreading joy.
Your approach will embody the Indigo Values by being genuine, seeking inspiration, and understanding your audience. You will influence customer connections through compelling narratives that link them to our brand.
KEY RESPONSIBILITIES
- Assist in the daily management of store operations.
- Perform inventory checks, restock items, handle product returns, organize merchandise, and manage incoming shipments.
- Apply merchandising guidelines to create an inviting and engaging store layout.
- Establish a friendly and welcoming atmosphere for all customers.
- Enhance customer experiences by adding joy to their visits.
- Utilize our products to share meaningful stories.
- Engage with customers on the sales floor to build connections.
- Curate tailored product selections for each customer interaction.
- Exemplify Indigo's High Performance Characteristics.
- Stay informed about new products, promotions, and initiatives.
- Contribute to a workplace culture prioritizing health and safety for all.
- Respond promptly to customer feedback and concerns.
- Maintain accountability for personal and team performance.
- Commit to personal growth and provide constructive feedback to peers and leadership.
- Share insights with leadership on enhancing employee and customer experiences.
Qualifications:
- Experience in specialty retail, retail operations, or visual merchandising is preferred but not mandatory.
- Willingness to adapt, learn, and engage with all aspects of the store.
- Dedication to delivering an outstanding employee and customer experience.
- Ability to remain mobile on the sales floor for extended periods.
- Capability to lift medium to large items, up to 40 pounds, using appropriate safety measures.
- Availability for a flexible work schedule, including evenings, weekends, and holidays as needed.
Additional Information
At Indigo, we are dedicated to our communities, customers, and each other; together, we can create a positive impact.
We believe that embracing diversity and inclusion unlocks your full potential and fosters a joyful and welcoming environment for everyone.
As an equitable employer, we highly value diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo.
We encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities. Accommodations are available upon request for individuals who self-identify as having a disability or special need.
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