Service Coordinator

1 week ago


Wilmington, Delaware, United States One Hour Heating & Air Conditioning Full time
Service Coordinator Job Description

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at One Hour Heating & Air Conditioning. As a Service Coordinator, you will play a critical role in supporting our field operations and ensuring seamless customer experiences.

Key Responsibilities:
  • Manage customer interactions, including answering calls, taking messages, and providing accurate information.
  • Support field technicians by relaying customer information and situations.
  • Coordinate and manage the company calendar to ensure timely and efficient service delivery.
  • Perform back-office accounting tasks, including purchase order reconciliation, invoicing, and accounts receivable management.
  • Manage service agreements and ensure compliance with company policies.
Requirements:
  • High school diploma or equivalent required; technical college experience preferred.
  • Proficient in Microsoft Word and Excel.
  • Bookkeeping experience a plus.
  • Ability to work overtime as needed, including one weekend every 4-6 weeks.
Benefits:
  • 100% paid medical for employees.
  • 401K with 100% match up to 4% of salary.
  • 2 weeks paid vacation and 6 paid holidays.
  • Access to dental, vision, and disability insurance.
  • Amical professional workplace.


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