MSP Tech Support Specialist
2 days ago
As a Technical Support Specialist at Net Inc, you will be responsible for providing top-notch technical support to businesses, ensuring their IT infrastructure runs smoothly and efficiently.
Key Responsibilities:
- Identify and resolve technical issues, developing creative solutions to meet customer needs.
- Develop and implement IT solutions based on customer requirements, ensuring seamless integration with existing systems.
- Provide exceptional customer service, responding to technical support requests via phone, email, and tickets.
- Document and track technical issues, ensuring timely resolution and continuous improvement.
- Support and troubleshoot hardware and software issues related to LAN and WAN connectivity.
- Configure and troubleshoot various applications and cloud-based solutions, including email and SaaS systems.
- Schedule repairs and maintenance for contracts, ensuring minimal downtime.
- Install and configure servers and workstations, meeting company needs and requirements.
- Provide end-user support for LAN and WAN applications, as well as remote users.
- Assist with data recovery, using backup systems or recovery tools.
- Perform manual and automatic backups, ensuring data integrity.
- Manage PC and Laptop imaging processes, ensuring efficient deployment.
- Perform other duties or special projects as requested, related to area of responsibility.
- Assist with phone system moves, adds, and changes, as well as troubleshooting.
- Conduct ongoing proactive assessments of LAN and WAN connectivity, hardware, software, and telephony systems.
Requirements:
- Strong work ethic, organizational skills, and desire to learn, with the ability to ask questions.
- Ability to maintain confidentiality and self-motivate, with good time management skills.
- Experience working as part of a team-based organization, with the ability to work independently.
- Excellent customer service and communication skills, with a focus on customer satisfaction.
- Strong systems administration skills, software configuration, and upgrades, with a focus on backup reviews and tuning.
- Experience managing a Windows environment and supporting remote locations.
- Good troubleshooting and problem-solving skills, with a focus on continuous improvement.
- Demonstrated success working in a fast-paced, dynamic environment.
- Ability to use good business etiquette, with electronic mail and phone skills.
- Ability to deal with unpleasant, angry, or discourteous people.
- Ability to make decisions that affect other people, financial resources, and/or the image and reputation of the organization.
- Ability to work with external customers or the public through different media forms.
- Responsibility for work outcomes and results.
- Ability to lift at least 100lbs.
- Ability to work long periods of time standing, walking, sitting, crouching, and bending over.
- 5 years' experience in Technology Support or 3 years' experience in Technology Support for a Managed Service Provider.
About Net Inc:
Net Inc is a growing MSP/Tech Support company founded in 1996, focused on providing quality customer service-based technical support to businesses. We offer a chance to join a growing team of qualified employees, encouraging each individual's growth potential. We are positive in approach, offering solutions to challenges to encourage continuous improvement.
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