Member Solutions Specialist/Collector

1 day ago


Denver, Colorado, United States Credit Union of Denver Full time
Job Title: Member Solutions Specialist/Collector

About the Role:

Credit Union of Denver is seeking a highly skilled Member Solutions Specialist/Collector to join our team. As a key member of our team, you will play a critical role in reducing financial risk for our credit union by working closely with members to develop solutions for delinquent accounts, create repayment plans, and prevent losses.

Key Responsibilities:

  • Delinquency Management: Monitor and manage delinquent accounts, contracting members to resolve outstanding balances.
  • Member Communication: Engage with members via phone, email, or in person to negotiate payment plans and provide financial counseling.
  • Risk Assessment: Evaluate credit risk on delinquent loans and accounts to recommend appropriate actions (repayment plans, loan modifications, repossession, etc.).
  • Collections: Initiate collections processes for overdue accounts, while adhering to legal and regulatory guidelines.

Requirements:

  • High School education or equivalent.
  • 1-3 years of similar or related experience preferred.

What We Offer:

  • No nights or weekends (limited weekend work hours).
  • Medical Insurance, including a $0 cost plan option.
  • Dental and Vision Insurance.
  • Eleven Paid Holidays.
  • Vacation and Sick pay.
  • Bereavement and Jury Duty Leave.
  • Volunteer Time off.
  • 401(k) Plan with early enrollment eligibility and generous employer match.
  • Employee Loan Rate Discounts.
  • Employee Assistance Program and Employee Wellness Program.
  • Paid Life, AD&D, and Short-Term and Long-Term Disability Insurance.
  • Mutual of Omaha Supplemental Insurance.
  • Flexible Spending Accounts.
  • Profit Sharing Program and Service Awards.
  • Early Access to earned wages.
  • Employee Discounts.
  • Ample parking at no cost.

Why Join Credit Union of Denver?

We are a member-focused financial cooperative who prioritizes the financial well-being of our members. We offer professional development opportunities and the chance to advance within our company through our Walk-a-Mile program and newly developed Career Pathways. We are passionate about getting involved in our community and do so by providing all staff with paid volunteer time off opportunities.

How to Apply:

To see all of our openings, go to:

Credit Union of Denver is an Equal Opportunity Employer, including Disability/Vets.



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