Bilingual Customer Service Representative

1 month ago

Tampa, Florida, United States MCI Careers Full time
About the Role

We are seeking a highly motivated and customer-focused Bilingual Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer service to clients via phone, email, and chat
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer issues
  • Meet or exceed performance metrics and quality standards
  • Participate in ongoing training and development to improve customer service skills
Requirements
  • Bilingual in English and Spanish (or other languages as required)
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet performance metrics
  • Basic computer skills and proficiency in Microsoft Office
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

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