Bilingual Customer Service Representative
5 days ago
Job Summary:
We are seeking a highly motivated and customer-focused Bilingual Bank Customer Services Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.
Responsibilities:
- Handle inbound customer calls, emails, and live chats in a courteous and professional manner.
- Listen to customers, understand their needs, and resolve their issues in a timely and effective manner.
- Escalate complex issues to the appropriate team members or supervisors for resolution.
- Ensure first call resolution through effective problem-solving and call handling.
- Follow established processes and procedures to ensure accurate and efficient resolution of customer issues.
- Utilize knowledge base and training to accurately answer customer questions and provide solutions.
- Document call resolutions and customer interactions in our CRM system.
- Comply with all company policies, procedures, and regulatory requirements.
Requirements:
- Bilingual in English and Spanish (or other languages as required).
- High school diploma or equivalent required.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
- Basic knowledge of Microsoft Office Suite and Windows operating system.
- Ability to maintain confidentiality and handle sensitive customer information.
Preferred Qualifications:
- 1 year of experience in customer service, technical support, or a related field.
- State or Federal work experience.
What We Offer:
- Competitive hourly rate.
- Opportunities for advancement and professional growth.
- Comprehensive training program.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to our careers page.
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