Bilingual Customer Service Representative

14 hours ago


Tampa, Florida, United States ValorVIP Full time
Job Title: Bilingual Inbound Customer Service Representative

At ValorVIP, we are seeking a highly motivated and customer-focused Bilingual Inbound Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and ensuring a positive experience for our customers.

Key Responsibilities:
  • Handle inbound customer calls, emails, and chats in a professional and courteous manner
  • Listen to customer concerns, understand their needs, and resolve issues in a timely and effective manner
  • Utilize knowledge base and training to accurately answer customer questions and provide solutions
  • Document and process customer claims in our systems
  • Escalate customer issues to the appropriate team members as needed
  • Attend meetings and training sessions to stay up-to-date on new processes, systems, and knowledge
Requirements:
  • Bilingual in English and Spanish (or other languages as required)
  • High school diploma or equivalent
  • Excellent communication, organizational, and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Basic knowledge of Microsoft Office Suite and Windows operating system
What We Offer:
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Comprehensive training program
  • Fun and engaging work environment
  • Casual dress code

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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