Bilingual Customer Service Representative
14 hours ago
At ValorVIP, we are seeking a highly motivated and customer-focused Bilingual Inbound Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and ensuring a positive experience for our customers.
Key Responsibilities:- Handle inbound customer calls, emails, and chats in a professional and courteous manner
- Listen to customer concerns, understand their needs, and resolve issues in a timely and effective manner
- Utilize knowledge base and training to accurately answer customer questions and provide solutions
- Document and process customer claims in our systems
- Escalate customer issues to the appropriate team members as needed
- Attend meetings and training sessions to stay up-to-date on new processes, systems, and knowledge
- Bilingual in English and Spanish (or other languages as required)
- High school diploma or equivalent
- Excellent communication, organizational, and problem-solving skills
- Ability to work in a fast-paced environment and meet productivity standards
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Competitive hourly rate
- Opportunities for advancement and professional growth
- Comprehensive training program
- Fun and engaging work environment
- Casual dress code
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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