Senior Client Manager, PBM

1 month ago

Dallas, Texas, United States Rightway Inc Full time
About the Role

We are seeking a highly skilled and experienced Account Manager to join our Pharmacy Benefit Management (PBM) team. The successful candidate will be responsible for managing key client relationships, taking a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction.

Key Responsibilities
  • Manage ongoing client touchbases, contract deliverables, and track client inquiries and maintain logs.
  • Responsible for the overall relationship with assigned PBM clients, resolving client escalations when they occur, and ensuring overall client satisfaction.
  • Maintain regular contact with clients, client representatives, and other internal members of the account team regarding ongoing pharmacy operations.
  • Serves as the initial point of contact for all day-to-day operational inquiries, either from clients directly or from internal team members on behalf of the client.
  • Partners with Implementation team during new client implementations to ensure a seamless transition from implementation to client management post-launch.
  • Responsible for gathering all client requirements for annual open enrollment process, including benefit changes and any customized requirements.
  • Participates in client webinars, training, and other forums designed to educate their employees on Rightway's PBM solution.
  • Identifies trends within issues and works with the operations team and vendor partners to take appropriate preventative measures.
  • Works with operations and vendor partners to ensure all requirements and deliverables are met and sent to the client timely and accurately.
  • Provides ongoing support to Rightway partners, which may include interpreting plan design, researching and resolving phone, written, and electronic inquiries, resolving claims, benefit, and enrollment issues.
  • Maintains an understanding of industry trends and provides clients with insights and recommendations on how Rightway's solutions work to address those trends.
About Rightway

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions, and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $130mm from investors, including Khosla Ventures, Thrive Capital, and Tiger Global, at a valuation of $1 billion. We're headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

Our Values

We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values:

  • We are human, first. Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other.
  • We redefine what is possible. We always look beyond the obstacles in front of us to imagine new solutions.
  • We debate then commit. We believe that a spirit of open discourse is part of a healthy culture.
  • We cultivate grit. Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better.
  • We seek to delight. Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members.

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