Senior Client Experience Manager

4 weeks ago

Dallas, Texas, United States Bank of Texas Full time

Summary

At Bank of Texas, we're committed to delivering exceptional client experiences that exceed expectations. As a Senior Client Experience Manager, you'll play a key role in ensuring our clients achieve their financial goals.

Job Description

The Senior Client Experience Manager will utilize their expertise to provide a consultative needs-based advisory process, delivering best-in-class client experiences and consistently meeting performance objectives. They will also provide peer support to expand and retain client relationships, while coaching and mentoring new and tenured team members to achieve greater performance.

Team Culture

We're passionate about what we do and it shows. Our team is dedicated to helping our clients achieve their financial goals, and we're committed to creating a fun, safe space for collaboration and innovation.

We support and lift each other up, recognizing and valuing individual contributions to our team's success.

How You'll Spend Your Time

You'll spend your time providing exceptional client experiences, expanding and retaining client relationships, and coaching and mentoring team members to achieve greater performance.

Education & Experience Requirements

  • Excellent verbal communication skills, effectively and courteously providing client information and resolving issues
  • Excellent written communication skills, demonstrated by professional etiquette, proper grammar, and punctuation
  • Strong computer skills, including the ability to navigate a variety of programs while maintaining efficiency
  • Excellent problem-solving and conflict-resolution skills
  • Strong time management skills, including the ability to manage multiple tasks and meet deadlines
  • Digitally dexterous, adept at using digital technology and leading change
  • Strong basic math skills, including addition, subtraction, multiplication, and division
  • Good PC application skills, including word processing and spreadsheet packages
  • Knowledge of consumer banking products and services, and traditional and alternative financial services delivery systems
  • Advanced knowledge of consumer financial products and services
  • Strong knowledge of retail bank operations

Advertising Source

Bank of Texas is a stable and financially strong organization that provides excellent training and development to support building long-term careers. With passion, skill, and partnership, you can make an impact on the success of the bank, customers, and your own career.

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