Pharmacy Customer Service Representative

3 weeks ago

Dallas, Texas, United States Rightway Inc Full time
About Rightway

Rightway is a healthcare company on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app.

We're a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

The Role

We're looking for a Pharmacy Customer Service Representative who is motivated by our mission to unlock transformational healthcare outcomes.

To simplify the healthcare experience for employers and members, we have created a single digital platform across medical, pharmacy benefits & virtual care.

Our pharmacy benefit management (PBM) offering represents an important growth area for Rightway.

Helping clients better manage pharmacy spend to make drugs more affordable for their employees and dependents is critical to their business sustainability.

RightwayRx is responsible for designing, building and operating a new-to-the-world PBM model based on our core tenets: fairness & transparency, unlocking the supply chain, supporting the physician-patient relationship, and utilizing navigation to empower consumers.

Key Responsibilities
  • Handles calls and correspondence regarding pharmacy benefit inquiries from providers (pharmacy/physician) and members.
  • Effectively communicate issues and resolution to members and providers.
  • Document calls within a call tracking system using established protocols to ensure resolutions are clear, concise, and actionable.
  • Review claims for accuracy against benefit guidelines and contract standards.
  • Serve as a customer advocate in problem resolution and follow through.
  • Creates and supports an environment which fosters teamwork, cooperation, respect and diversity.
  • Perform other duties and projects as assigned.
Requirements
  • Bachelor's Degree or equivalent relevant work experience.
  • Active/Current National Pharmacy Technician Certification.
  • 3-5 years of relevant work experience in a health plan, TPA or PBM contact center.
  • Detail-oriented, analytical, intellectually curious, good listener, empathetic, ability to challenge status quo, values exemplar.
  • Prior experience working with health plan, TPA, or PBM contact center, effective & creative problem-solver, ability to prioritize and manage through change.
What We Offer

$21-22/hour.

We're a proud equal opportunity employer that believes in 'strength in the diversity of thought processes, beliefs, background and education' and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible.

  • Pharmacy Customer Service Representative

    3 weeks ago

    Dallas, Texas, United States Rightway Inc Full time

    About RightwayRightway is a healthcare company on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. We're a front door to healthcare, giving patients the tools they need along with...

  • Pharmacy Customer Service Representative

    1 month ago

    Dallas, Texas, United States Walgreens Full time

    Job Description:We are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a Pharmacy Customer Service Associate, you will be responsible for delivering exceptional customer service, providing accurate and efficient pharmacy services, and maintaining a clean and organized store environment.Key...

  • Pharmacy Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Rightway Inc Full time

    About RightwayRightway is a healthcare technology company on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. We are a front door to healthcare, giving patients the tools they need along...

  • Pharmacy Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States Rightway Inc Full time

    About Rightway Inc.At Rightway Inc., we're on a mission to revolutionize the healthcare experience for everyone, everywhere. Our innovative approach combines cutting-edge technology with a deep understanding of the complexities of healthcare. We're dedicated to delivering exceptional results for our clients and their members.The RoleWe're seeking a highly...

  • Pharmacy Service Representative

    3 weeks ago

    Dallas, Texas, United States Walgreens Full time

    Job Description:We are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a key member of our pharmacy team, you will be responsible for delivering exceptional customer service, processing prescriptions, and maintaining a clean and organized store environment.Key Responsibilities:Provide...

  • Pharmacy Intake Coordinator

    3 weeks ago

    Dallas, Texas, United States Cloud Rx Pharmacy Full time

    Job SummaryWe are seeking a skilled and detail-oriented Pharmacy Intake Coordinator to join our team at CloudRx Pharmacy. As a Pharmacy Intake Coordinator, you will be responsible for handling patient chats, assisting clients with their inquiries, and ensuring efficient transfer of calls to appropriate teams when necessary. Your exceptional communication...

  • Pharmacy Technician Bilingual Spanish Denton Tx

    2 weeks ago

    Dallas, Texas, United States ReNue Pharmacy Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician to join our team at ReNue Pharmacy. As a Pharmacy Technician, you will play a critical role in ensuring the efficient and timely dispensing of medications to our patients.Key Responsibilities:Manage the day-to-day operations of a remote Telepharmacy location, including customer service, inventory...

  • Customer Service Representative

    1 month ago

    Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServicePrecision Door Service is a leading provider of garage door repair services, with over 100 locations across the country. Our team of certified technicians repair over 1,000 garage doors every day, and we also sell and install a wide selection of garage doors and garage door openers.Job SummaryWe are seeking a highly skilled and...

  • Customer Service Representative

    3 weeks ago

    Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServicePrecision Door Service is a leading provider of garage door repair services, with over 100 locations across the country. We are committed to delivering exceptional customer service and providing a safe and reliable experience for our customers.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service...

  • Customer Service Representative

    3 weeks ago

    Dallas, Texas, United States Precision Door Service Full time

    About Precision Door ServicePrecision Door Service is a leading provider of garage door repair services, with over 100 locations nationwide. We pride ourselves on our commitment to customer satisfaction and our team of professional and certified technicians.Job SummaryWe are seeking a Customer Service Representative to join our team. As a Customer Service...

  • Pharmacy Technician Bilingual Spanish Denton Tx

    2 weeks ago

    Dallas, Texas, United States ReNue Pharmacy Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician Bilingual Spanish to join our team at ReNue Pharmacy. As a Pharmacy Technician, you will play a critical role in ensuring the efficient and timely dispensing of medications to our patients.Key ResponsibilitiesHandles incoming and outgoing communications via telephone, audio/visual technology,...

  • Elixir Bilingual Customer Service Representative

    3 weeks ago

    Dallas, Texas, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled Bilingual Customer Service Representative to join our team at TEKsystems. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and educating callers on various topics related to pharmacy benefit management (PBM)...

  • Healthcare Customer Service Representative

    3 weeks ago

    Dallas, Texas, United States CornerStone Staffing Full time

    Job SummaryCornerStone Professional Placement is seeking a skilled Healthcare Customer Service Representative to join our team in the Dallas-Fort Worth area. As a Benefits Verification Specialist, you will play a critical role in ensuring the day-to-day administration of benefit verifications and investigations. You will be responsible for overseeing...

  • Pharmacy Technician Specialist

    3 weeks ago

    Dallas, Texas, United States Prism Health North Texas Pharmacy Full time

    Job SummaryPrism Health North Texas Pharmacy is seeking a highly skilled Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a critical role in providing exceptional customer service and supporting the pharmacy team in delivering high-quality patient care.Key ResponsibilitiesProcess prescriptions accurately and efficiently, ensuring...

  • Customer Service Representative

    2 weeks ago

    Dallas, Texas, United States AIDS Healthcare Foundation Full time

    Key Responsibilities:Provide exceptional customer service to shoppers, donors, and pharmacy patrons.Ring up sales and respond to customer inquiries in a friendly and helpful manner.About the Role:An Out of the Closet Cashier contributes to the mission of AIDS Healthcare Foundation by presenting a welcoming face to the community.Requirements:Excellent...

  • Pharmacy Technician Prior Authorization Specialist

    3 weeks ago

    Dallas, Texas, United States Cloud Rx Pharmacy Full time

    Job Title: Pharmacy Technician Prior Authorization SpecialistAt Cloud Rx Pharmacy, we are seeking a highly skilled Pharmacy Technician to join our team as a Prior Authorization Specialist. This role plays a vital part in ensuring that patients receive timely approvals for prescription medications that require pre-approval from insurance providers or other...

  • Customer Service Representative

    1 month ago

    Dallas, Texas, United States Alfasigma USA Full time

    About the RoleWe are seeking a highly skilled Customer Service Agent to join our team at Alfasigma USA. As a Customer Service Agent, you will play a critical role in supporting our patients by providing exceptional customer service, resulting in successful interactions with patients and prescribers.Key Responsibilities:Respond to inbound and outbound calls...

  • Pharmacy Technician

    3 weeks ago

    Dallas, Texas, United States Prism Health North Texas Pharmacy Full time

    Job SummaryPrism Health North Texas Pharmacy is seeking a highly skilled Pharmacy Technician to join our team. As a Pharmacy Technician, you will play a vital role in providing exceptional patient care and supporting our pharmacy operations.Key ResponsibilitiesProvide superior customer service to patients and colleaguesProcess prescriptions accurately and...

  • Specialty Pharmacy Sales Representative

    4 weeks ago

    Dallas, Texas, United States vodastra Full time

    Job Title: Specialty Pharmacy Sales RepresentativeWe are seeking a highly motivated and experienced Specialty Pharmacy Sales Representative to join our team at Vodastra. As a key member of our sales team, you will be responsible for promoting and selling our specialty products to healthcare professionals, expanding our business opportunities, and delivering...

  • Customer Service Representative

    3 weeks ago

    Dallas, Texas, United States Marshalls Full time

    Customer Service RepresentativeAt Marshalls, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for providing exceptional customer service and supporting our store culture through honesty, integrity, and respect. You'll accurately ring customer purchases and returns, and count...