Senior Client Manager

4 days ago

Dallas, Texas, United States CBRE Full time

About the Role

This position is responsible for driving business growth through direct client engagement, crafting solutions that align company capabilities with new client services, and implementing the entire business development bid process. Additionally, it supports existing account renewals and expansions.

Key Responsibilities

  • Assist with the creation of national operational strategies and lead all aspects of efforts to integrate company services for clients, both internally and externally.
  • Review and approve all marketing communications to confirm items are in accordance with company standards.
  • Provide expert recommendations on real estate marketing standard processes and strategies to senior sales and client-facing professionals, ensuring maximum value for the team's clients.
  • Act as the main point of contact for assigned proposal and presentation requests. Foster positive relationships with all participants throughout the pursuit cycle, ensuring alignment.
  • Conduct discovery calls to gather crucial information for crafting tailored delivery models, technology solutions, and proposals. Lead proposal development meetings, track project expectations, and ensure timely receipt of content from relevant experts and leadership.
  • Apply a comprehensive understanding of the business and your own field, integrating this knowledge with other areas to achieve team and departmental goals.
  • Develop an initial Pursuit Opportunity Brief and help facilitate the Go/No-Go decision-making process.
  • Represent and communicate the company's value proposition, key differentiators, and expertise. Ensure consistent global messaging and high-quality client outputs.
  • Review Request for Proposal documents, adhere to bid schedules and milestones, and ensure compliance with requirements.
  • Develop client presentation agendas, prepare presenters, conduct practice sessions, and ensure follow-up on action items.
  • Manage the review and execution of client contracts, partnering with the company's legal team to ensure accuracy in scope, commercials, and timelines.
  • Input pursuit activity into the company's CRM system, provide sales pipeline reporting, and assist with content posting to the central portal/library.
  • Lead client debriefs on wins/losses, track metrics, and update monthly status reports for senior leaders.

Requirements

  • Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
  • Ability to lead the exchange of difficult information, convey performance expectations, and balance problems.
  • Leadership skills to empower the team to achieve broad operational targets with impacts on own job field, multiple job fields, and department.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Extensive organizational skills and inquisitive mentality.

About CBRE

CBRE is a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential.

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