Field Service Representative I

1 week ago


Elkridge, Maryland, United States Solventum Full time
Join Solventum's Team as a Field Service Representative I

Solventum is a leading company in the healthcare industry, and we're seeking a highly skilled Field Service Representative I to join our team. As a Field Service Representative I, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Train customers on Solventum products and processes through basic troubleshooting protocols
  • Ensure adherence to company and departmental policies and procedures to maintain a safe work environment
  • Provide input and oversight of the facility to include administrative duties to operational requirements compliance
  • Oversee local business operations to include metrics and required use of couriers
  • Prepare medical equipment (cleaning and disinfecting), disposables, and documentation for use and return and execute research for missing & misplaced equipment
  • Prioritize equipment needs to execute daily customer support needs, including quantity, time frame, and resource allocation
  • Process documentation for delivery and retrieval of products and loading & unloading medical devices and supplies
  • Maintain appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure
  • Serve as the service center designee, in the absence of service center management, to assume responsibilities of the person in charge of the location
Requirements:
  • High School Diploma/GED or higher
  • Two (2) years' experience in a customer-facing position in a private, public, government, or military environment
  • Current, Valid Driver's license
What We Offer:

Solventum offers a competitive salary range of $47,661 - $58,252, which includes base pay plus variable incentive pay, if eligible. We also provide a range of benefits, including Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences, and Retirement Benefits.

Solventum is an equal opportunity employer and is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. We are dedicated to providing a safe and inclusive work environment for all employees.



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