Field Service Representative

2 weeks ago

Elkridge, Maryland, United States Solventum Full time
Job Description:

Field Service Representative I (Elkridge, MD)

Join Solventum, a leading healthcare company, as a Field Service Representative I in Elkridge, MD.

About Solventum:

Solventum is a pioneering company that enables better, smarter, safer healthcare to improve lives. We create breakthrough solutions for our customers' toughest challenges, pioneering game-changing innovations at the intersection of health, material, and data science.

Job Summary:

As a Field Service Representative I, you will be responsible for training customers on Solventum products and processes, ensuring operational compliance, and providing input and oversight of the facility. You will also oversee local business operations, prepare medical equipment, and prioritize equipment needs to execute daily customer support.

Key Responsibilities:

  • Train customers on Solventum products and processes through basic troubleshooting protocols
  • Ensure adherence of operational compliance of self to company and departmental policies and procedures to maintain a safe work environment
  • Provide input and oversight of the facility to include administrative duties to operational requirements compliance
  • Oversee local business operations to include metrics and required use of couriers
  • Prepare medical equipment (cleaning and disinfecting), disposables, and documentation for use and return and execute research for missing & misplaced equipment
  • Prioritize equipment needs to execute daily customer support needs, including quantity, time frame, and resource allocation
  • Process documentation for delivery and retrieval of products and loading & unloading medical devices and supplies
  • Maintain appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure

Requirements:

  • High School Diploma/GED or higher
  • Two (2) years' experience in a customer-facing position in a private, public, government, or military environment
  • Current, Valid Driver's license

Preferred Qualifications:

  • Ability to work non-traditional work schedule, which may include extended hours, including evenings, weekends, and participate in on-call duties
  • Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
  • 1-2 years' experience in training and scheduling & assigning daily work activities in a single location
  • Experience with Microsoft Office applications

Work Location: Onsite Elkridge, MD

Travel: May include up to 20% domestic

Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Benefits: Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

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