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Service Manager

2 months ago

Elkridge, Maryland, United States Roto-Rooter Plumbing and Drain Service Full time
{"title": "Service Manager", "content": "Job Title: Service Manager

Roto-Rooter, a national, full-service plumbing & water cleanup company, is seeking an experienced service manager to lead, train, and support its growing Baltimore area excavation team.

Key Responsibilities:

  • Oversee the branch's excavation department and ensure it is operating profitably and safely.
  • Ensure monthly and annual sales quotas are achieved.
  • Work closely with the hiring manager to recruit and maintain excavation teams.
  • Manage time, material, equipment, and technician resources for excavation sales and service teams.
  • Monitor teams to ensure they are meeting performance standards.
  • Provide ongoing field sales and education training.
  • Troubleshoot and provide technical support wherever needed.
  • Coordinate with general manager and office management team.
  • Accompany teams to customer sites to observe performance.
  • Ensure adherence to strict company and OSHA safety requirements.
  • Coach and develop sales & service team using hands-on training methods.

Requirements:

  • A valid driver's license.
  • 3-5 years of sales management experience.
  • Service industry experience is strongly desired.
  • Excellent customer service experience.
  • Strong verbal and written communication skills.
  • P&L management experience preferred but not required.
  • Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment.

Why Roto-Rooter:

Roto-Rooter provides extensive employee benefits, including:

  • Medical insurance
  • Prescription Drug Card
  • Dental Insurance
  • Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Accident and Critical Illness Insurance
  • Life Insurance
  • Paid Vacation
  • Matching 401K Retirement Savings Plan
  • Tuition Reimbursement
  • Profit Sharing

EEO Statement:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.

"}