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Customer Service Representative

2 months ago

Elkridge, Maryland, United States GuildQuality Full time

Job Summary:

GuildQuality is seeking a skilled Customer Care Representative to join our team. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Meet with clients to understand their concerns and coordinate repair schedules.
  • Verify the accuracy of subcontractor workmanship after repairs are completed.
  • Receive and review correspondence from clients.
  • Schedule appointments with clients.
  • Conduct repair inspections with clients, utilizing tact and diplomacy.
  • Determine repairs to be made using discretion to satisfy client requests and create work order schedules.
  • Communicate repairs needed to field and office staff; refer repair requests for unwarranted items to management.
  • Communicate and coordinate with subcontractors regarding work orders and schedules; use diplomacy in dealing with subcontractors.
  • Verify completion of subcontractor workmanship and communicate completion to office staff.
  • Authorize billing requests after reviewing submitted charges for accuracy.

Requirements:

  • High school graduate or equivalent.
  • Three years customer service experience with three to five years construction experience.