Customer Service Representative

3 weeks ago


Elkridge, Maryland, United States Elite Technical's Customer Full time

Job Title: Customer Service Representative

Job Summary: Elite Technical is seeking a Customer Service Representative to support our Healthcare Insurance client in the Elkridge MD area. The primary responsibility of this role is to respond to open season telephone inquiries pertaining to member eligibility and coverage.

Key Responsibilities:

  • Provide eligibility information via phone.
  • Quote Health Plan coverage on a limited basis.
  • Communicate information to external parties.
  • Perform related duties, as requested.

Requirements:

  • 2+ years of Customer Service experience.
  • Background in health insurance call center.
  • Experience in a High Volume Inbound Call Center / Customer Service support.
  • Tech savviness is required, specifically being able to support MS Office (Outlook, Excel Word).
  • Flexibility to accommodate both shifts: 8am to 4pm AND 10am to 6pm (M-F).

About the Role: This is a fully onsite position (5x per week) and is a 2 month contract opportunity. If you are interested in learning more, please contact Elite Technical for consideration.



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