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Hospitality Operations Leader

2 months ago

Charlotte, North Carolina, United States HC-Resource Full time
Position: Front of House Manager

HC-Resource is on the lookout for skilled and enthusiastic Front of House Managers in North Carolina. Our establishment is recognized for its outstanding culinary offerings, extensive beer selection, and unparalleled customer service.

If you have a passion for crafting unforgettable experiences through food and drink, and possess a strong background in the hospitality sector, we invite you to consider this opportunity.

Core Responsibilities:

  • Recruit, train, and nurture a talented team committed to delivering exceptional customer service
  • Oversee inventory management to ensure adequate stock levels and timely turnover
  • Implement top-notch training initiatives
  • Effectively manage employee relations through transparent communication
  • Ensure that store conditions align with company standards
  • Review financial reports and manage expenses within budgetary constraints
  • Maintain a professional demeanor with both staff and customers
  • Deliver outstanding customer service and supervise successful shifts

Qualifications:

  • Proven leadership experience in high-volume, full-service dining establishments
  • Able to inspire and develop a high-performing team
  • Dedication to providing exceptional customer service
  • Foster a positive and secure environment for both employees and patrons
  • Achieve and surpass sales, cost, quality, and cleanliness objectives
  • Ensure the safety and security of staff, guests, and property
  • Possess effective and constructive communication skills