Regional Director Operations Optimization

4 weeks ago

Charlotte, North Carolina, United States CCL Hospitality Group Full time
Job Description

Position Title: Regional Director Operations Optimization

Salary: $145,000

Other Forms of Compensation: Bonus + auto allowance + benefits

CCL Hospitality Group is a leading provider of hospitality services, with a philosophy rooted in caring for the individuals who care for our guests. Our team members are our greatest asset, and we strive to strengthen our service culture through exceptional hospitality.

We are shaping the industry's future leaders with a culture of service focused on elevated hospitality for community living across the country. As a Regional Director Operations Optimization, you will partner with operations and other functional teams to elevate the consumer experience, support exceeding client expectations, and drive profitability through the effective management of a dedicated cohort of traveling team members.

Key Responsibilities:

? Lead a region of salaried remote multi-functional team members, direct support requisitions, shared services job orders and scheduling, as well as manage the financial charges associated with these events.

? Project manage and influence cross-functional teams and stakeholders to optimize outcomes and promote focus, accountability, performance, transparency, efficiency and effectiveness.

? Develop strategy, apply insights and translate data from multiple sources to drive strategic innovation and action plans which provide increased customer satisfaction and improved margin, as needs are identified and as assigned.

? Evaluate and update existing programs as changes are identified and/or assigned. Program updates may include but are not limited to Advance Remediation operational deficiencies, POM for remote and traveling team members, development feedback for consumer education materials, standards for remote services management.

? Oversee learning and development programs for the team, including applying for continuing education, support performance improvement initiatives and annual certifications.

? Develop new and evaluate existing operational systems/programs to promote and support goals and initiatives as defined by CCL HG.

? Identify development of, tracking and creation of learning content for ambassador training and professional development.

? Effectively engage with regional team members to share experiences, insight, peer coaching/mentorship, and in the successful onboarding of new team members.

? Demonstrate strong technical and scientific knowledge with an awareness of management consideration.

? Projects and practices consistent ownership attributes, which provide a high level of customer service at all points of contact.

? Must work closely with other corporate and regional team staff to support field and corporate initiatives.

? Reads and complies with all policies and procedures of CCL HG and Compass as appropriate.

Requirements:

? Strong organizational skills and well-honed ability to multi-task and prioritize.

? Forward thinker who can develop and training others to evaluate and elevate the customer, client, and team member experience.

? Excellent ability to be part of multiple opportunities of varied size and complexity, while simultaneously meeting conflicting deadlines in a diverse challenging environment with a facilitative approach.

? Employ extreme resourcefulness and draw on diverse resources to provide solutions and find insights on various trends and information to make high quality decisions.

? Experience managing business performance and tight deadlines; anticipates needs and plans ahead.

? Ability to partner effectively to implement programs through a multi-layered, decentralized organization.

? Ability to navigate through different levels of leadership and different perspectives to achieve an aligned outcome.

? Ability to motivate others who have no direct reporting relationship.

? Understanding of stakeholder engagement.

? Proven ability to take industry knowledge and translating it into actionable operational excellence.

Education and Experience:

? Must have a minimum five (5) years of progressive management responsibility in senior living skilled nursing facility, assisted living, rehabilitation, and/or acute care environment or project management.

? Degree in Business, Hospitality, Nutrition or Culinary Arts preferred. Serve Safe, Choke Save and Allergen certification encouraged.

? Knowledge of budgets, food and labor costs, and inventory controls.

? Strong organizational, leadership, coaching and training skills. Excellent verbal and written communication skills.

? Flexible and adaptable to rapidly changing priorities and work demands. Self-starter, innovative multi-tasker with the ability to collaborate and represent organization.

Work Environment:

? This position is home office based but requires national travel up to 50% of a full-time schedule. Scheduling may occur on weekends or holidays determined by support needs and transition of business.

? Must have a valid driver's license.

? Required to reside within commutable distance to major airport.

? Computer knowledge and ability to work with multiple software programs is essential. Training will be provided on requisition portal, financial management systems and departmental reporting requirements.

Approach: Strategic, Analytical, Innovative, Insightful, Project Management

How: Lead, influence, and develop collaborative working teams to optimize accountability and resources. Promote focus and enhance transparency to maximize productivity (efficiency and effectiveness).

Charter: Through extraordinary customer service, collaboration, and support, our team of experts influence and positively impact the growth trajectory of CCL Hospitality Group.

Personality Traits:

? A natural leader with high energy and a sense of enthusiasm who can inspire and motivate others, thereby creating vision and commitment throughout the organization

? Strong interpersonal skills, a self-starter, confident in his/her abilities, self-motivated and able to work effectively with little supervision; and detail oriented with the ability to effectively manage people without formal influence

? Strong value system, unquestionable integrity, and good listening skills

? Advocate for demonstrating the value and impact of the company. Must constantly bring and identify methods to enhance our processes and systems that add value and efficiency

? Contribute to a positive, fun working environment by always supporting teammates, assuming the best intentions and best outcomes, and always fostering creativity and good ideas

Analytical/Technical:

? Able to work with confidential employee, client and CCL Hospitality Group information

? Ability to coalesce and analyze information in a fast-paced environment to translate and communicate raw data into information, implications and recommendations using clear written and verbal communications

? Strong computer skills, intermediate to advanced levels including, but not limited to, Microsoft Office

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