Restaurant Operations Manager

4 days ago


Charlotte, North Carolina, United States Jackmont Hospitality Full time
Job Description

As a Restaurant Operations Manager at Jackmont Hospitality, you will be responsible for overseeing the daily operations of our kitchen, ensuring that food is prepared and served to the highest standards of quality and safety. Your primary goal will be to optimize profits by controlling food costs, production, labor, and increasing sales through food quality, speed of service, and accurately prepared food.

Key Responsibilities:

  • Manage kitchen operations during scheduled shifts, making daily decisions, supporting staff, interacting with guests, scheduling, planning, and upholding standards, product quality, and cleanliness.
  • Maintain an accurate and up-to-date manpower plan of staffing needs, preparing schedules, and ensuring that areas of responsibility are staffed properly for all shifts.
  • Staff, train, and develop hourly Team Members through ongoing feedback, establishment of performance expectations, and conducting performance reviews on a regular basis.
  • Carefully observe kitchen operations and address any issues out of alignment promptly and directly.
  • Identify operational opportunities to build sales and control costs, develop and implement plans to address opportunities.
  • Manage inventory efficiently, accurately, and in a cost-effective manner.
  • Ensure food quality by maintaining high levels of cleanliness, organization, storage, sanitation of food products.
  • Coach and develop talent.
  • Demonstrate responsibility for purchasing, receiving, and storing food products, inspection of local suppliers, use of correct products, and proper par levels to minimize food waste and optimize food cost.
  • Foster open communication with kitchen and FOH staff.
  • In the absence of the General Manager and as acting Manager on Duty, oversee the entire restaurant operation.

Qualification Requirements:

  • College coursework with Bachelor's Degree preferred.
  • Minimum of 2 years of experience as a restaurant manager with extensive knowledge of restaurant operations preferred.
  • Prior experience in purchasing and production.
  • Previous kitchen experience preferred.


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