Operational Leader
4 weeks ago
Job Overview
Join our team as a Unit Manager, Customer Care in our Ground Handling Department. As a leader, you will oversee daily operations, coach staff, and implement company policies and goals.
Key Responsibilities
Manage operational activities in accordance with established policies and procedures
Coach and develop staff to meet company goals and customer expectations
Implement corrective action as required
Manage staff scheduling, including work assignments, employee breaks, and overtime
Conduct employee performance reviews
Requirements
Proven success as a team leader with ability to preplan manpower and equipment
Ability to work independently and with all levels of management and support staff
Familiarity with Microsoft Office Suite and internal controls processes
Bachelor's Degree in Aviation, Business, or related field
Work Environment
Airport terminal environment with varied weather conditions and elevated noise levels
Use of computers and other office equipment
All shifts, including weekends, nights, holidays, and irregular shifts
Benefits
Paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network
Medical and dental available
Performance-based bonuses and relocation packages
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