Director of Sales and Service Operations

4 days ago


San Diego, California, United States RM Advisory Services LLC Full time
About the Role

We are seeking a highly skilled Director of Sales and Service Operations to join our team at RM Advisory Services LLC. As a key member of our organization, you will be responsible for leading the inside sales and customer support teams to achieve exceptional results.

Key Responsibilities:

  • Lead the development and implementation of strategic plans to drive revenue growth, improve customer satisfaction, and enhance service level achievement.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes that drive efficiency and effectiveness.
  • Provide coaching and training to team members to ensure they have the skills and knowledge needed to excel in their roles.

Requirements:

  • 5+ years of professional experience in Sales and Customer Experience Operations leadership delivering results in a consumer-facing role.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
  • Proven ability to analyze complex problems and develop creative solutions.
  • Experience with workforce management, Salesforce, and contact center/chat software systems is highly desirable.

Estimated Salary: $135,000 - $175,000 per year



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