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Retail Operations Supervisor, Boston

2 months ago

Boston, Massachusetts, United States Equinox Full time
Job Overview

Company Overview

Equinox Group is a rapidly expanding collective of the world’s most influential and distinctive lifestyle brands. We are constantly seeking innovative ways to enhance life and are committed to growing the lifestyle brands and experiences that define us. Alongside Equinox, our other esteemed brands, Blink, Pure Yoga, SoulCycle, Equinox Hotels, and Equinox Media, are recognized for inspiring and motivating both members and employees to maximize their potential. Our portfolio is globally acknowledged, with locations in every major city across the United States, as well as in London, Toronto, and Vancouver.

Our Philosophy

We are dedicated to high-performance living and embody this in our daily practices by investing in our health and fitness. We believe in the untapped potential within everyone and understand that a disruptive approach is essential to unlock it. We dream big and refuse to accept mediocrity. We pay attention to details and consistently strive for 110% to support one another in delivering the Equinox experience, enabling our members to achieve remarkable results. We are always ahead of the curve in fashion, culture, and consumer behavior, leading rather than following. We are not just a company; we are a community committed to each other's success, valuing humility and a collaborative approach at every level.

If you are a high-achieving individual with a passion for success and inspiring others, we look forward to discussing career opportunities with you.

Position Summary

We are in search of dynamic, innovative, and enthusiastic Retail Operations Supervisors to join the Equinox team at our state-of-the-art facilities in Boston. This role is ideal for candidates eager to make a substantial impact within a growing and vibrant organization.

The Operations Supervisor will guide and motivate the sales team within a specific Equinox Shop, ensuring the highest standards of customer service, a comprehensive customer experience, and operational excellence. This role involves collaborating with the Regional, District, or Area Shop Manager and the Assistant Manager on business strategies and action plans to maximize productivity and ensure compliance with all company policies and procedures.

Key Responsibilities

Sales & Customer Service:

  • Achieve assigned monthly sales targets (individual contribution to overall store goals).
  • Coach and develop Shop Associates in effective selling techniques, tools, and understanding key business metrics.
  • Ensure an exceptional customer experience for all visitors to the Shop and Equinox.
  • Maintain comprehensive knowledge of all club and Shop services, programs, and products.

Operational Excellence:

  • Consistently uphold all loss prevention and inventory management policies, ensuring team adherence.
  • Ensure understanding and compliance with all communication and training materials, completing all assigned operational tasks accurately and on time.
  • Assist the Regional, District, and/or Area Shop Manager with the hiring, training, coaching, and development of Shop staff.
  • Support scheduling and shift coverage in collaboration with the Regional, District, and/or Area Shop Manager.

Product & Presentation:

  • Ensure that the Shop and its staff reflect the company brand standards through effective merchandising and marketing execution, as well as adherence to the Shop dress code.
  • Maintain high standards of cleanliness and organization on sales floors, at cash wraps, and in stockrooms.

Professional Development:

  • Build strong relationships and partnerships with colleagues, supervisors, and clients.
  • Stay informed about developments and best practices in other departments to foster teamwork and camaraderie.
  • Comply with and enforce all company policies and procedures, embracing and supporting company initiatives.
  • Communicate effectively and professionally at all levels with tact and diplomacy.
Qualifications

To excel in this role, candidates should meet the following minimum requirements:

  • Demonstrated leadership capabilities and the ability to follow direction.
  • Experience in a customer service-oriented business, preferably in retail.
  • Strong work ethic, integrity, and diligence.
  • Excellent time management, organizational, problem-solving, and communication skills.
  • Ability to implement new techniques and ideas.
  • Availability to work a flexible schedule based on the needs of our unique retail environment.
Additional Information

As a member of the Equinox team, you will receive:

  • Competitive salary, benefits, and industry-leading commission opportunities for club employees.
  • Complimentary Club membership.
  • Perks and incentives on our products and services, including Personal Training, Pilates, Spa, and Shop.

This job description outlines the general requirements for the position. It is not an exhaustive list of duties, responsibilities, or qualifications. Additional tasks may be assigned as necessary to ensure the effective operation of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website.

All information will be kept confidential according to EEO guidelines. Candidates must have the legal right to work in the United States.