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Front Desk Associate

2 months ago

O'Fallon, Missouri, United States Denco Family Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Denco Family Inc. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities
  • Guest Registration and Room Assignment: Register guests, assign rooms, and accommodate special requests whenever possible.
  • Pre-Registration and Room Blocking: Assist in pre-registering guests and blocking rooms for reservations.
  • Credit and Cash Handling: Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
  • Room Status and Tracking: Understand room status and room status tracking.
  • Room Locations and Rates: Know room locations, types of rooms available, and room rates.
  • Suggestive Selling: Use suggestive selling techniques to sell rooms and promote other services of the hotel.
  • Room Status Updates: Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
  • Reservations and Cancellations: Possess a working knowledge of the reservations department, take same-day reservations, and know cancellation procedures.
  • Front Office Equipment: Know how to use front office equipment.
  • Guest Check-Outs: Process guest check-outs.
  • Charges and Ledger Accounts: Post and file all charges to guest, master, and city ledger accounts.
  • Safe Deposit Boxes: Follow procedures for issuing and closing safe deposit boxes.
  • Telephone Etiquette: Use proper telephone etiquette.
  • Mail, Packages, and Messages: Use proper mail, package, and message handling procedures.
  • Pass-on Log and Bulletin Board: Read the pass-on log and bulletin board daily and be aware of daily activities and meetings taking place in the hotel.
  • Department Meetings: Attend department meetings.
  • Guestroom Maintenance: Coordinate guestroom maintenance work with the engineering and maintenance division.
  • Unusual Occurrences: Report any unusual occurrences or requests to the manager or assistant manager.
  • Safety and Emergency Procedures: Know all safety and emergency procedures and be aware of accident prevention policies.
  • Front Desk Area: Maintain the cleanliness and neatness of the front desk area.
  • Shift Changes: Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  • Reservations Policy: Process reservations according to policy.
  • Linens: Wash and fold all linens as per brand standard.
  • Additional Duties: Perform any additional duties as assigned by supervisor.
Requirements
  • Physical Demands: Must have the ability to lift, bend, and stand for extended periods of time.
  • Manual Dexterity: Requires finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
  • Education: High school graduate or equivalent.
  • Communication Skills: Must have good communication skills, Spanish speaking skills a plus.
  • Teamwork and Service: Must be team-oriented and dedicated to providing excellent service and ensuring that the brand's highest standards are met.
  • Availability: Must be able to work any day of the week, including weekends and holidays.
Experience

Previous hotel-related experience preferred.