Help Desk Technician
1 day ago
Axiom Products is a leading provider of F&I administration services, recognized for its rapid growth and commitment to excellence. As a full-service administrator, we empower dealers and their customers to succeed in the evolving automotive marketplace.
Job SummaryWe are seeking a skilled Help Desk/System Support Technician to join our team. This role will provide technical support, facilitate IT network and systems management, and deliver exceptional service to our clients.
Key Responsibilities- Provide desktop and network support, including account administration, password resets, and email setup.
- Deliver technical support via phone and in-person, ensuring quick, courteous, and professional service.
- Monitor assigned tickets and provide service or escalation as necessary.
- Offer expertise in computer hardware, operating systems, software configurations, and driver incompatibilities.
- Perform device patching and ensure end-user security.
- Support company VOIP applications and basic printer troubleshooting.
- Manage IT equipment and track asset inventory.
- Associate's degree or higher in Information Technology or equivalent experience.
- Mac operating system and M365 experience is a plus.
- Basic understanding of AD, DNS, IoT, and mail flow.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Excellent communication and problem-solving skills.
- Ability to handle sensitive information with confidentiality.
- Casual dress code.
- Free roadside assistance.
- Career advancement opportunities.
- Company-sponsored outings.
Axiom Products is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex, or any other protected characteristic.
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