Help Desk Specialist

2 weeks ago


O'Fallon, Missouri, United States RCG Full time
Job Title: Help Desk Call Center Specialist

Are you a customer service professional looking for a challenging and rewarding opportunity? Do you have a passion for providing exceptional support to customers? We are seeking a highly skilled and motivated Help Desk Call Center Specialist to join our team at RCG, Inc.

Job Summary:

We are looking for a Help Desk Call Center Specialist to provide technical support and assistance to our customers. The successful candidate will be responsible for resolving customer complaints and issues in a timely and professional manner. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Provide technical support and assistance to customers via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Work with customers to identify and resolve technical issues
  • Document customer interactions and issues in our CRM system
  • Collaborate with internal teams to resolve complex technical issues
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • 1+ years of customer service experience required
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Fluent in English language
Preferred Qualifications:
  • Previous call center experience
  • Ability to train others
  • Public Trust clearance highly desired

RCG, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about providing exceptional support, we encourage you to apply for this exciting opportunity.


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