Help Desk Specialist
2 weeks ago
Are you a customer service professional looking for a challenging and rewarding opportunity? Do you have a passion for providing exceptional support to customers? We are seeking a highly skilled and motivated Help Desk Call Center Specialist to join our team at RCG, Inc.
Job Summary:We are looking for a Help Desk Call Center Specialist to provide technical support and assistance to our customers. The successful candidate will be responsible for resolving customer complaints and issues in a timely and professional manner. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities:- Provide technical support and assistance to customers via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Work with customers to identify and resolve technical issues
- Document customer interactions and issues in our CRM system
- Collaborate with internal teams to resolve complex technical issues
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- 1+ years of customer service experience required
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Fluent in English language
- Previous call center experience
- Ability to train others
- Public Trust clearance highly desired
RCG, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about providing exceptional support, we encourage you to apply for this exciting opportunity.
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