Help Desk Support Specialist

5 days ago


O'Fallon, Missouri, United States True Manufacturing Full time
Job Title: Help Desk Analyst Co-op

About the Role:

The Help Desk Analyst Co-op will be responsible for providing technical support to end-users, troubleshooting and resolving issues related to operating systems, applications, hardware failures, printing problems, and user accounts. This role requires exceptional interpersonal skills and a focus on building customer rapport and listening.

Key Responsibilities:

  • Field incoming support requests from end-users via telephone and email, in a courteous manner.
  • Troubleshoot and resolve issues related to operating systems, applications, hardware failures, printing problems, and user accounts.
  • Answer hardware and software general usage questions.
  • Build a rapport and elicit problem details from customers.
  • Document all pertinent end-user information and nature of problem or issue; record the information in an online ticketing system.
  • Provide status information on open support requests.
  • Assign support requests (when required) to the appropriate support technician or analyst.
  • Escalate issues as needed.

Requirements:

  • Full-time student pursuing an Associate's or Bachelor's degree in information technology, computer science, or similar field required.
  • A student that has completed at least 24 college credit hours is preferred.
  • Knowledge of basic computer hardware, such as desktops, laptops, mobile devices, and peripherals.
  • Experience with desktop operating systems such as Windows 7, Windows 8.1, Windows 10, and Macintosh OSX.
  • Experience with Microsoft Office products such as Word, Excel, PowerPoint, Outlook, and Skype for Business.
  • Exceptional interpersonal skills, with a focus on building customer rapport.
  • Strong written and oral communication skills.
  • Strong documentation skills.

Additional Information:

The duration of this co-op is January to August, 7:30am - 4:00pm, Monday through Friday. Housing Stipend Assistance Program available to those who qualify. We are proud to be an Equal Opportunity Employer. Company-paid background check required upon hire.



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