Fitness Center Representative

12 hours ago


O'Fallon, Missouri, United States Planet Fitness Full time
Member Services Representative

At Planet Fitness, we're passionate about helping our members achieve their fitness goals. As a Member Services Representative, you'll play a key role in delivering exceptional customer service and creating a positive experience for our members.

Key Responsibilities:
  • Member Engagement: Greet members, prospective members, and guests, providing a warm and welcoming experience.
  • Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Account Management: Assist with updating member accounts and responding to member questions and concerns in a timely and professional manner.
  • Club Maintenance: Help maintain the cleanliness and organization of the club, ensuring a safe and enjoyable environment for all members.
Requirements:
  • Customer Service Background: Previous experience in customer-facing roles is preferred.
  • Basic Computer Proficiency: Familiarity with computer systems and software is essential.
  • Passion for Fitness: A genuine interest in fitness and health is required.
  • Positive Attitude: A friendly, approachable demeanor is essential for success in this role.
  • Punctuality and Reliability: Consistent attendance and a strong work ethic are must-haves.
Physical Demands:
  • Standing and Walking: Continual standing and walking during shifts is required.
  • Talking and Communication: Frequent communication with members and colleagues is essential.
  • Lifting and Mobility: Occasional lifting of up to 50 pounds and mobility around the club are necessary.


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