Hotel Receptionist

Job Title: Front Desk Agent

Job Summary:

Staybridge Suites is seeking a professional Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling guest registration, room assignments, and special requests, and maintaining the overall safety and security of the hotel.

Key Responsibilities:

• Attend to guest registration, room assignments, and special requests.
• Take, modify, and update room reservations.
• Accurately record and process guest charges, credits, and payments.
• Protect and securely handle all guest information.
• Assist and respond to all guest inquiries in person, phone, or email as appropriate.
• Find the win-win in resolving guest concerns or complaints.
• Deliver the Brand and Company promises.

Requirements:

• Must have a professional, warm, and approachable disposition.
• Fluently read, write, and speak English.
• Demonstrated ability to remain level-headed in hectic and tense situations.
• Must be at least 16 years old.
• High school diploma or equivalent, college education a plus.

Work Environment:

This job operates in a professional hotel environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Frequent physical movement within the front office area of the hotel. Occasionally position oneself to stock supplies and attend to equipment located in lower cabinets and server rooms. Occasionally move or transport guest luggage or packages up to 50 lbs. Maintain a stationary position for extended periods of time at assigned workstation.