Senior Workplace Experience Manager

3 days ago


Sunnyvale, California, United States Cushman & Wakefield Inc Full time
About the Role

Cushman & Wakefield Inc is seeking a highly skilled and experienced Senior Workplace Experience Manager to join our team. As a key member of our onsite account team, you will be responsible for supporting the creation of a workplace experience program that leverages technology, workplace design, amenities, and services to drive employee engagement and retention.

Key Responsibilities
  • Support the development of a workplace experience program that aligns with the company's strategic goals and objectives.
  • Collaborate with cross-functional teams to obtain Voice of the Customer data and provide analysis to inform program development.
  • Spearhead hospitality training programs for onsite service teams to ensure exceptional customer service.
  • Help implement experience-related guidelines, best practices, and standards for employees and cross-functional service teams.
  • Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.
  • Support the development of short and long-term tactical plans and programs for the innovation of workplace amenities and services.
  • Regularly assess space readiness and ensure workspaces, conference rooms, and offices are employee-ready.
  • Proactively identify needed repairs, maintenance, or updates required in the workplace.
  • Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.
  • Provide White Glove service to Executives and key Stakeholders.
  • Help articulate program goals and vision through storytelling, supporting data, and business cases.
  • Support development of case studies to showcase ROI and impact.
Requirements
  • Four-year college/university degree.
  • Minimum of 5 years of related work experience in real estate services, travel/hospitality, brand/product management, management consulting, or change management.
  • Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required.
  • Ability to use laptop, mobile device, and wireless technologies.
  • Strong business acumen and ability to work under pressure.
  • Exceptional emotional intelligence and empathy.
About Cushman & Wakefield Inc

Cushman & Wakefield Inc is a leading global real estate services firm that provides a wide range of services to clients across the globe. We are committed to delivering exceptional results and creating value for our clients through our expertise and innovative solutions.



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