Assistant General Manager

3 weeks ago


Independence, Ohio, United States Twin Tier Hospitality Full time
Job Summary

The Assistant General Manager is a key member of the hotel management team, responsible for overseeing the day-to-day operations of the hotel. This includes managing the front and back of house, ensuring excellent customer service, and maintaining high standards of quality and safety.

Key Responsibilities

• Manage the human resources department, including hiring, training, and developing employees
• Develop and implement the hotel's annual budget, business plan, and marketing strategy
• Oversee the operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance
• Ensure compliance with company policies, procedures, and regulatory requirements
• Resolve customer complaints and concerns in a timely and professional manner

Requirements

• A four-year college degree or equivalent experience
• Five to ten years of experience in a related position, preferably in the hospitality industry
• Advanced knowledge of hospitality and business management
• Excellent communication, leadership, and problem-solving skills

Working Conditions

The Assistant General Manager will work in a fast-paced hotel environment, with frequent interaction with employees, guests, and corporate clients. The position requires flexibility, adaptability, and a strong work ethic. The ideal candidate will be able to work independently and as part of a team, with a focus on delivering exceptional customer service and driving business results.

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