Customer Service/Inventory Specialist for After Sales Department

4 weeks ago


Albany, New York, United States Larioja Full time

Job Summary

Larioja is seeking a highly skilled Inventory Management Specialist to join our Customer Service team. As an Inventory Management Specialist, you will be responsible for maintaining the inventory of spare parts and managing the related records in the country. You will also be responsible for correcting the delivery of spare parts, defining the stock levels for service centers and technicians, and maintaining the stock levels of the warehouse aligned with the needs of the country.

Key Responsibilities

  • Maintain the control of spare parts stock in the country (PIC - Parts in Country) and in service kits, as well as the stock levels of vans for service.
  • Be responsible for the dimensioning and optimization of local spare parts stock using available tools and systems (stock rotation index, stock value, unmoved stock value, spare parts returns, spare parts scrapping).
  • Be the responsible user and key of the demand planning tools used for spare parts reordering.
  • Be responsible for a solid management in the management of spare parts orders, maximizing the fulfillment of processes and measures of the company.
  • Contribute to transportation and storage costs of spare parts, implementing actions to boost efficiency.
  • Contribute to a high level of accuracy in inventory records, supervising periodic stock counts.
  • Collaborate to analyze discrepancies in stock, identify causes and define action plans.
  • Be responsible for managing the return of spare parts to the headquarters according to company processes and procedures.
  • Support the technical service, service desk, and planning department in administrative activities related to spare parts management.
  • Contribute to the continuous improvement of the supply chain, acting as a link with post-sales and logistics teams in HQ to inform on time about comments and problems.

Requirements

  • 3-5 years of experience in a similar role.
  • Minimum studies of CFGS or degree.
  • Inventory management skills.
  • Languages: Spanish, English (first), Portuguese (valuable).
  • Knowledge of transportation tariffs, storage techniques, and inventory and logistics management.
  • Knowledge of planning techniques and planning systems.
  • Valuable knowledge of systems: ERP/CRM, SAP/Salesforce/Servicemax.

Benefits

  • Contract with Page Personnel for 6 months and subsequent incorporation to the company (ESTABLE project).
  • Social benefits: restaurant tickets, gym in facilities, language classes, etc.


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