Member Experience Representative
2 days ago
We are seeking a highly skilled Member Experience Representative to join our team at Los Angeles Police Federal Credit Union. As a key member of our contact center, you will provide exceptional service to our members, answering their inquiries and resolving their issues in a timely and professional manner.
Key Responsibilities- Maintain a high level of member service, etiquette, and knowledge to ensure a positive customer experience.
- Assist members with balance inquiries, statement requests, stop payments, credit and debit card inquiries, transfers, payments, and other account-related needs.
- Support credit union technology and educate members on available delivery channels, such as online and mobile banking, bill pay, and external transfers.
- Resolve member inquiries and problems at the first point of contact, escalating issues to supervisors as needed.
- Enter details into database systems and follow up with members to ensure resolution.
- High school diploma or equivalent required.
- 1-3 years of similar or related experience required.
- Fluent English language skills required, with ability to read, analyze, explain, and interpret complex documents and concepts.
As a Member Experience Representative at Los Angeles Police Federal Credit Union, you will have the opportunity to work in a dynamic and supportive environment, with a focus on providing exceptional service to our members. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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