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Customer Service Representative

2 months ago

Van Nuys, California, United States MV Transportation Full time
{"Overview": "At MV Transportation, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.

Responsibilities:

* Provide customer service via phone, email, and in-person
* Resolve customer complaints and issues in a timely and professional manner
* Maintain accurate records and data in Trapeze software
* Assist with application process and prepare eligibility letters
* Prepare pre-paid tickets and assist with other assigned duties

Requirements:

* 1+ year of customer service experience
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and meet deadlines
* Basic Excel skills and attention to detail
* Bilingual English/Spanish a plus

What We Offer:

* Competitive hourly rate of $21/hour
* Opportunity to work with a dynamic and growing company
* Collaborative and supportive team environment

Equal Employment Opportunity:

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Pre-Employment Screening:

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
"}