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Customer Service Representative

2 months ago

Van Nuys, California, United States Lithia Motors, Inc. Full time
Unlock Your Career Potential

Lithia Motors, Inc. is seeking a highly motivated and customer-focused Call Center Representative to join our team at Keyes Lexus Van Nuys. As a key member of our Service BDC department, you will play a vital role in delivering exceptional customer experiences and driving business growth.

About the Role

We are looking for individuals who possess strong written and verbal communication skills, a passion for working with the public, and a drive to succeed in a fast-paced call center environment. If you are a team player with a positive attitude and a willingness to learn, we encourage you to apply.

Key Responsibilities
  • Provide exceptional customer service to clients via phone and other communication channels
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with the Service BDC team to achieve sales and customer satisfaction goals
  • Meet or exceed performance metrics and targets
Requirements
  • 1 year of previous call center and/or customer service experience required
  • Strong customer service skills and a passion for delivering exceptional customer experiences
  • Written skills must be at an expert level
  • Proven ability to provide clients with a first call resolution
  • Bilingual English/Spanish/Armenian - preferred
What We Offer
  • Competitive hourly rate + performance bonuses + weekly/monthly spiffs
  • Paid training and opportunities for growth and development
  • Full-time schedule with flexible hours
  • Competitive benefits package, including medical, dental, vision, 401(k), and more

We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply today.