Customer Service Representative

2 months ago

Van Nuys, California, United States Hirsch Pipe and Supply Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative to join our Managed Account Center (MAC) division at Hirsch Pipe and Supply. As a key member of our team, you will be responsible for managing large and complex accounts, providing exceptional customer service, and driving sales growth.

Key Responsibilities
  • Manage and grow existing customer relationships to increase sales and revenue
  • Develop and implement sales strategies to meet and exceed sales targets
  • Provide timely and effective communication to customers, addressing their needs and concerns
  • Collaborate with internal teams to ensure seamless account management and customer satisfaction
  • Stay up-to-date with industry trends, products, and services to provide expert advice to customers
Requirements
  • 2+ years of experience in sales, customer service, or account management
  • Strong knowledge of the plumbing industry and commercial/residential plumbing products
  • Excellent communication, negotiation, and problem-solving skills
  • Ability to work in a fast-paced environment and meet sales targets
  • High school diploma or equivalent required; degree in business, marketing, or related field preferred
What We Offer
  • Competitive salary and commission structure
  • Ongoing training and development opportunities
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with employer match
  • Flexible spending account and long-term disability insurance
  • Employer-paid life insurance and employee purchase program
  • Vacation, sick, and holiday pay
Salary and Benefits

$21-23/hour, plus commission and benefits package

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