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Customer Service Representative

2 months ago

Van Nuys, California, United States Hirsch Pipe and Supply Full time
Job Summary

Hirsch Pipe & Supply is seeking a highly motivated and customer-focused Customer Service Representative to join our Managed Account Center (MAC) division. As a key member of our team, you will be responsible for managing large and complex accounts, providing exceptional customer service, and building strong business relationships.

Job Responsibilities
  • Manage large and complex accounts, including commercial and residential plumbing projects
  • Provide exceptional customer service via phone and email, ensuring customer needs are met and exceeded
  • Develop and maintain strong business relationships with customers, understanding their needs and preferences
  • Collaborate with internal teams to ensure seamless account management and customer satisfaction
Requirements
  • Plumbing knowledge and industry experience, preferably in commercial and residential settings
  • Courteous, professional, and friendly demeanor
  • Desire to provide exceptional customer service and build business relationships
  • Ability to advance within the company and take on new challenges
What We Offer
  • Competitive salary range: $21-23/hour
  • Ongoing training and development opportunities
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • Profit sharing and 401K plan with employer match
  • Flexible spending account and long-term disability insurance
  • Employer-paid life insurance and employee purchase program
  • Vacation, sick, and holiday pay