Administrative Support Specialist

5 days ago


Allen, Texas, United States Carter BloodCare Full time
Job Summary

Carter BloodCare is seeking a highly skilled and customer-focused Clerical Assistant to join our team at the Allen Donor Center. As a key member of our donor center team, you will be responsible for providing exceptional customer service, managing daily operations, and supporting the collection of blood donations.

Key Responsibilities
  • Customer Service: Serve as the first point of contact for donors, providing a positive and affirming experience through excellent communication and interpersonal skills.
  • Donor Management: Oversee daily incoming and outgoing calls, perform donor look-ups, and ensure a smooth donor flow to meet collection goals.
  • Administrative Support: Provide administrative assistance to the donor center team, including data entry, filing, and other tasks as needed.
  • Team Collaboration: Work closely with the donor center team to achieve budgeted collection goals, including recruiting, rescheduling, and conversion of donors.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: Minimum six months' previous receptionist duties preferred, customer service experience required, and two years' general work experience, preferably working with the public.
  • Skills and Knowledge: Basic computer experience, including Microsoft Office, good verbal and written communication skills, excellent customer service and interpersonal skills, and ability to manage multiple tasks.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for professional growth and development within the company.
  • Positive Work Environment: A positive and supportive work environment.


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