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Desktop Support Specialist

2 months ago

Allen, Texas, United States Insight Global Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Junior Desktop Support Specialist to join our team at Insight Global. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:

  • Provide technical support for corporate desktop hardware, including troubleshooting and resolving issues related to PC hardware, hard drive replacement, and RAM upgrades.
  • Work effectively in a ticketing queue system to prioritize and resolve technical issues in a timely manner.
  • Collaborate with stakeholders and C-Suite Executives to troubleshoot internal systems and provide technical guidance.
  • Develop and maintain a strong understanding of Windows 10 and 11 operating systems, as well as Active Directory.

Requirements:

  • Entry-level to mid-level experience with PC hardware, hard drive replacement, and RAM upgrades.
  • Experience working in a ticketing queue system.
  • Strong troubleshooting skills, with the ability to resolve technical issues in a timely and efficient manner.
  • Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders and C-Suite Executives.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.