Technical Support Associate
3 weeks ago
CFocus Software Incorporated is a dynamic software development company based in Bethesda, MD. We are seeking a talented Technical Support Associate to join our team, with an estimated salary range of $50,000 - $60,000 per annum.
In this role, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring that our clients receive timely and effective resolutions. As a Technical Support Associate, you will be the first point of contact for our clients, and your excellent technical skills will be essential in resolving complex technical issues.
The successful candidate will have a minimum of 2 years of technical support experience, excellent problem-solving skills, and the ability to work in a team environment. If you are a motivated individual who is passionate about delivering exceptional technical support, we encourage you to apply for this role.
Key Responsibilities:
- Provide technical support to clients via telephone, email, or chat.
- Troubleshoot technical issues and resolve problems efficiently.
- Maintain accurate records of all technical support activities.
- Collaborate with other teams to resolve complex technical issues.
Requirements:
- High school diploma or GED.
- Minimum 2 years technical support experience, or equivalent.
- Proficient in MS Office and similar applications.
- Excellent problem-solving skills and analytical thinking.
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