Technical Support Expert
4 days ago
The estimated salary for this position is $85,000 - $110,000 per year, depending on experience.
Job DescriptionWe are seeking a highly motivated and experienced Senior Technical Support Specialist to join our team at Shipshape IT. In this role, you will be responsible for providing top-notch technical support to our clients, ensuring that all their IT needs are met in a timely and efficient manner.
You will work closely with our clients to understand their technical requirements and provide solutions that meet their needs. This includes troubleshooting technical issues, installing and configuring new systems, and providing ongoing maintenance and support.
We are looking for someone with strong analytical and problem-solving skills, excellent communication skills, and a customer-focused approach. If you have a passion for delivering exceptional customer service and are committed to staying up-to-date with the latest technologies, we want to hear from you.
Responsibilities- Provide technical support to clients via phone, email, and in-person visits
- Troubleshoot technical issues and resolve problems in a timely manner
- Install and configure new systems and software
- Perform regular system maintenance and updates
- Collaborate with internal teams to ensure seamless delivery of services
- 5+ years of experience in a similar role
- Strong knowledge of Windows, Server, and Active Directory
- Familiarity with Microsoft Exchange, Office 365, and antivirus solutions
- Experience with network design and troubleshooting
- Excellent communication and customer service skills
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