Technical Support Services Professional

2 days ago


Bethesda, Maryland, United States Links Global USA Full time
Technical Support Services Professional

We are seeking an experienced Technical Support Services Professional to join our IT team at Links Global USA. The ideal candidate will have a strong technical background and excellent communication skills to deliver high-quality support to end-users.

Main Responsibilities:
  • Technical Support
    • Provide technical assistance and support via phone, email, or in-person.
    • Diagnose and resolve hardware, software, and network issues.
    • Install, configure, and troubleshoot computer systems and applications.
  • Customer Service
    • Deliver exceptional customer service, ensuring end-users feel supported and valued.
    • Communicate technical information to non-technical users clearly and understandably.
    • Follow up with users to ensure issues are resolved and satisfactory.
    Requirements:
    • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
    • Proven experience in providing technical support and troubleshooting in an IT environment.
    • Strong knowledge of Windows and Mac operating systems.
    • Familiarity with networking concepts, protocols, and security.
    • Excellent problem-solving and communication skills.


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