Technical Support Specialist III
3 days ago
The IT Service Desk Specialist III will provide technical assistance, support, and advice to end users for hardware, software, and systems via phone, email, or chat. This role is an excellent opportunity for individuals who enjoy helping others and are skilled in troubleshooting computer issues.
As a member of our team, you will be responsible for answering questions, analyzing problems, and providing technical assistance to end users. You will also resolve computer software and hardware problems, act as a contact for users having problems using computer software, hardware, and operating systems, and serve as the escalation path to resolve moderate to highly complex technical issues.
Responsibilities:
- Provide technical assistance, support, and advice to end users via phone, email, or chat.
- Resolve computer software and hardware problems of users.
- Act as a contact for users having problems using computer software, hardware, and operating systems.
- Serve as the escalation path to resolve moderate to highly complex technical issues.
Requirements:
- Six (6) years of experience demonstrating proficiency in providing IT support.
- Bachelor degree.
- Active secret security clearance required.
- US Citizen.
- IAT-II level certificate per DoD 8570.01-M certificate requirement, CE: Associate level certificate.
- Security+ CE certification.
- Knowledge of hardware, software, and operating systems.
- Strong customer service skills.
- Effective communication skills.
- Ability to work well under supervision and as part of a team.
Salary: $85,000 - $110,000 per year.
About Us:
Lawelawe Training Services Inc is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training, and medical staffing.
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