Technical Support Expert

1 day ago


Bethesda, Maryland, United States NIH-NCBI Full time
Job Summary: We are seeking a highly skilled Technical Information Specialist to join our team at the National Center for Biotechnology Information (NCBI). As a key member of our support team, you will be responsible for providing technical assistance and user education for our account management systems, which are used by researchers and scientists around the world.

About Us: Black Canyon Consulting (BCC) is a leading provider of information technology services to the life sciences community. Our team of experts has a deep understanding of the complex needs of researchers and scientists, and we are committed to delivering high-quality solutions that meet their needs.

Responsibilities:
  • Provide technical support and user education for user account management systems
  • Write test scripts and conduct functional testing of new features
  • Develop and maintain reporting infrastructure to reveal trends in customer concerns
  • Collect and report common problems reported by users
  • Participate in ongoing design discussions of additional user account services
  • Develop educational content for educating users about account management systems

Requirements:
  • Excellent online searching skills of scientific databases
  • Excellent oral and written communication skills
  • Excellent organizational skills
  • Excellent attention to detail
  • Able to obtain a NIH Public Trust


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