Technical Support Expert
1 day ago
About Us: Black Canyon Consulting (BCC) is a leading provider of information technology services to the life sciences community. Our team of experts has a deep understanding of the complex needs of researchers and scientists, and we are committed to delivering high-quality solutions that meet their needs.
Responsibilities:
- Provide technical support and user education for user account management systems
- Write test scripts and conduct functional testing of new features
- Develop and maintain reporting infrastructure to reveal trends in customer concerns
- Collect and report common problems reported by users
- Participate in ongoing design discussions of additional user account services
- Develop educational content for educating users about account management systems
Requirements:
- Excellent online searching skills of scientific databases
- Excellent oral and written communication skills
- Excellent organizational skills
- Excellent attention to detail
- Able to obtain a NIH Public Trust
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