Technical Support Specialist

2 days ago


Bethesda, Maryland, United States JCS Solutions LLC Full time

We are seeking a skilled Technical Support Specialist to provide top-notch support for Mac and Windows workstations, laptops, and peripherals. This role will involve troubleshooting computer and data security issues, including encryption and anti-virus updates. The ideal candidate will have experience with imaging management, workstation diagnostics, and repair.

About the Role

This position requires strong communication skills, attention to detail, and the ability to work independently. The successful candidate will be responsible for maintaining inventories of software, hardware, and peripherals, as well as configuring and troubleshooting user accounts.

Key Responsibilities:
  • Provide second-tier support for Mac and Windows devices
  • Troubleshoot computer and data security issues
  • Maintain inventory of software, hardware, and peripherals
  • Configure and troubleshoot user accounts
  • Perform data management tasks using spreadsheets
Requirements:
  • 5 years or more experience in end-user or desktop support roles
  • Associate's degree in a technical field or related experience
  • Experience with ServiceNow or equivalent platform
  • Ability to obtain Public Trust
What We Offer

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as opportunities for growth and professional development.



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